Christina Muniz
Corona,CA
Summary
Im a honest and reliable worker that always goes above and beyond at any task that is given to me. Im a big people pleaser and always want to give my best to ensure the best customer service experience. I love solving issues and getting issues resolved effectively and pleasantly. Im a big team player and love engaging with new challenges.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
Work History
Receptionist
Brookdale Assisted Living
Corona, California
07.2022 - 09.2025
- Greeted residents and visitors warmly, creating a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments and coordinated transportation for residents as needed.
- Maintained accurate resident records and updated information in the database.
- Assisted with the intake process for new residents, ensuring smooth transitions.
- Collaborated with healthcare staff to relay messages and address resident needs.
- Organized community events and activities, fostering resident engagement and participation.
- Ensured lobby area remained tidy and inviting for visitors and residents alike.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Assisted with onboarding of new employees by providing orientation information and support.
- Worked as a Housekeeper, Activities assisted and Caregiver at this location as well.
Caregiver
Estancia Del Sol
Corona, California
03.2016 - 11.2021
- Assisted residents with daily living activities and personal care needs.
- Monitored residents' health conditions and reported changes to nursing staff.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained cleanliness and organization in resident living areas.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Assisted in recreational activities to promote social engagement among residents.
- Documented resident care activities accurately for staff communication.
- Collaborated with interdisciplinary teams to ensure comprehensive care delivery.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Reported concerns to nurse supervisor to promote optimal care.
- Accompanied clients to social events such as movies or plays.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
Housekeeper
Brookdale Assisted Living
Corona, California
06.2013 - 09.2016
- Maintained cleanliness in guest rooms and common areas daily.
- Assisted with laundry and linen
- Utilized cleaning chemicals safely according to established protocols.
- Reported maintenance issues promptly to ensure facility upkeep.
- Collaborated with team members to complete cleaning schedules effectively.
- Followed safety guidelines to maintain a hazard-free environment.
- Provided exceptional service while interacting with guests during room preparations.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
Houseman
Springhill Suites By Marriott
Corona, California
12.2011 - 08.2013
- Maintained cleanliness of common areas and guest facilities.
- Assisted in laundry operations for guest room linens and towels.
- Stocked and organized supplies in housekeeping carts and storage rooms.
- Responded promptly to guest requests for additional amenities and services.
- Collaborated with housekeeping team to ensure efficient room turnover.
- Managed waste disposal and recycling practices throughout the hotel.
- Ensured compliance with safety and sanitation standards in all areas.
- Collected and removed trash from rooms.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Ensured that all public areas were presentable at all times.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Stocked housekeeping carts with supplies before each shift.
- Assisted in setting up meeting spaces for events or conferences.
- Cleaned and sanitized bathrooms, replacing towels and toiletries.
- Assisted Housekeepers in changing bed linens when needed.
- Replenished amenities in guest rooms on a regular basis.
- Followed safety guidelines while handling hazardous materials such as chemicals.
- Organized supplies for use based on expected customer needs.
- Reported any damages or repairs needed to the maintenance supervisor.
- Removed soiled bedclothes and remade beds using clean sheets.
- Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Made arrangements for dining, laundering and dry cleaning.
- Assisted with loading, unloading luggage for guests upon arrival, departure.
- Organized closets and cabinets according to hotel regulations.
- Straightened rooms by placing personal items on dressers, mopping floors and vacuuming carpets.
- Attended to mini bars and refrigerators by replacing ice buckets, restocking coffee amenities and wiping down surfaces.
- Upheld hotel standards for cleanliness and guest service.
- Supported front desk operations during high-volume periods or as needed.
- Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
Housekeeper
Senior Care
Jacksonville, TX
01.2010 - 10.2010
- Maintained cleanliness in guest rooms and common areas daily.
- Assisted with laundry and linen management for hotel operations.
- Utilized cleaning chemicals safely according to established protocols.
- Organized cleaning supplies and equipment efficiently for daily tasks.
- Reported maintenance issues promptly to ensure facility upkeep.
- Collaborated with team members to complete cleaning schedules effectively.
Housekeeper
Holiday Inn Hotel
Jacksonville, TX
03.2008 - 12.2009
- Maintained cleanliness and organization in resident living areas and common spaces.
- Assisted with laundry services, ensuring timely washing and folding of linens.
- Conducted regular inspections of facilities to identify maintenance needs and safety hazards.
Cashier
Blockbuster Video
Jacksonville, TX
07.2007 - 12.2008
- Processed customer transactions efficiently and accurately.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and debit transactions securely.
- Managed inventory by restocking shelves as needed.
- Resolved customer complaints professionally and promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Corona High School
Corona, CASkills
- Multi-line phone management
- Appointment scheduling
- Resident record maintenance
- Customer service
- CPR and First Aid
- Problem solving
Languages
English
Professional
Spanish
Limited
Timeline
Receptionist
Brookdale Assisted Living
07.2022 - 09.2025
Caregiver
Estancia Del Sol
03.2016 - 11.2021
Housekeeper
Brookdale Assisted Living
06.2013 - 09.2016
Houseman
Springhill Suites By Marriott
12.2011 - 08.2013
Housekeeper
Senior Care
01.2010 - 10.2010
Housekeeper
Holiday Inn Hotel
03.2008 - 12.2009
Cashier
Blockbuster Video
07.2007 - 12.2008
Corona High School