Christina Randolph
Summary
Versatile administrative professional well-versed in healthcare practices, compliance standards and customer service. Committed to optimizing office workflow to ensure a seamless experience for both staff and patients.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Academic Alliance in Dermatology
02.2024 - Current
- Operate multi-line phone system
- Utilize Modernizing Medicine EHR software
- Obtain accurate patient demographics and insurance information
- Insurance verification
- Understand and ensure HIPAA compliance
- Direct patient inquiries to appropriate staff members
- Collect co-payments, deductibles, and outstanding balances
- Apply company promotional discounts to cosmetic services
- Alert referral/authorization department of upcoming appointments requiring referrals
- Retrieve PCP referrals and patient medical records via fax
- Process medical record requests
- Upload necessary consent forms and documents to patient charts
- Maintain office cleanliness
- Travel to other offices for support purposes
- End-of-day payment reconciliation
Medical Receptionist
Premier Dermatology Medical Group - Dermaclinique
10.2023 - 02.2024
- Greet patients upon arrival in a courteous manner
- Provide and ensure all registration forms are complete
- Assist patients with iPad medical questionnaire
- Review patient demographics and insurance information, update record if needed
- Collect co-payments at check-in and deductibles at check-out
- Schedule patient appointments and procedures according to established policies and procedures
- Obtain referrals for HMO plans from PCPs and prior authorizations for in office procedures
- Utilize Availity and insurance portals
- Manage multi-phone line system
- Record messages for physicians and other staff members
- Prepare patient charts in advance
- File records in appropriate sections of patient charts
- Maintain files and records in a confidential manner
- Maintain organization and efficiency of front office
- Perform weekly product inventory
- Vacuum office floors and carpets, dispose of contents in garbage bins and restock restrooms
- Participate in after-hour work events
Veterinary Assistant
Nature Coast Animal Wellness and Surgical Center
12.2022 - 04.2023
- Greet clients upon arrival
- Weigh patients
- Enter data from pet records and office visits into computer system
- Observe and document animal health, symptoms and behavior
- Record client concerns
- Take messages and relay to veterinarian
- Document client conversations into EMR
- Compose treatment estimates
- Label and dispense medication according to written prescription
- Review and refill prescriptions at veterinarian's discretion
- Educate clients on pet preventatives, joint management, routine lab testing, vaccine schedules, and post-surgical instructions
- Determine urgency of care based on owner's descriptions when scheduling appointments
- Clean and disinfect exam rooms, surgical equipment and kennels
- Assist veterinarians with examinations, treatments and procedures
- Properly and gently restrain animals during diagnostic testing
- Perform fecal and heartworm testing
- Analyze samples under a microscope
Veterinary Receptionist/Assistant
Cat Hospital on Park Street
06.2021 - 02.2022
- Utilize proper opening and closing duties
- Demonstrate empathetic and superior communication skills
- Act as a liaison between clients and veterinary staff
- Follow all hospital policies and manuals
- Assist incoming clients with patient intake forms
- Scan prior medical records into patient EMR chart
- Collect payments
- Assist outgoing clients by providing necessary instructions, invoices, and scheduling future appointments
- Utilize Fear Free feline techniques
- Administer medications
- Assist with instrument sterilization
- Relay patient health updates to veterinarian
- Inform veterinarian of prescription refill requests
- Feed, medicate and provide enrichment to boarding animals throughout the day and on weekends
- Follow OSHA and hospital regulations to ensure safety of patients and team
- Attend veterinary education/pharmaceutical presentations
Veterinary Receptionist/Assistant
Court Street Animal Hospital
12.2018 - 07.2020
- Actively answer multi-line phone system in a professional manner
- Address client medical questions and direct complex inquiries to veterinarians
- Restrain animals safely and compassionately during examinations and treatments
- Assist veterinarians with surgical procedures
- Monitor patients during recovery
- Maintain accurate and detailed medical records
- Verbalize discharge instructions
- Assist with medication dispensing and approved refills
- Communicate effectively with the veterinary team and pet owners
- Contact previous veterinary hospitals/specialists for medical records
- Notify pet owners of diagnostic results
- Abide by DEA, OSHA, and hospital safety guidelines
- Generate treatment estimates
- Collect payment at the time of service
- Complete end-of-day cleaning duties
Education
Bachelor of Arts -
University of South Florida
Tampa, FL08-2019
Skills
- Strong written and verbal communication skills
- Attention to detail
- Proficient in Microsoft 365
- Proficient in Modernizing Medicine software
- Proficient in AVImark software
- Proficient in insurance verification
- Dependable
- Phone etiquette
- Medical terminology
Timeline
Medical Receptionist
Academic Alliance in Dermatology
02.2024 - Current
Medical Receptionist
Premier Dermatology Medical Group - Dermaclinique
10.2023 - 02.2024
Veterinary Assistant
Nature Coast Animal Wellness and Surgical Center
12.2022 - 04.2023
Veterinary Receptionist/Assistant
Cat Hospital on Park Street
06.2021 - 02.2022
Veterinary Receptionist/Assistant
Court Street Animal Hospital
12.2018 - 07.2020
Bachelor of Arts -
University of South Florida
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