Summary
Overview
Work History
Education
Skills
Additional Detail
Introduction
Timeline
Generic

Michelle Kaufman

Palm Harbor

Summary

Dynamic Certified Medical Assistant with extensive experience in patient education and workflow coordination. Proven track record of enhancing quality patient care while ensuring compliance with OSHA regulations. Expertise in phlebotomy, clinical documentation management, and effective communication, thriving in fast-paced healthcare environments. Aiming to leverage skills to further improve patient advocacy and operational efficiency.

Overview

14
14
years of professional experience

Work History

Certified Medical Assistant

Academic Alliance of Dermatology
10.2023 - Current
  • Set up and assisted in Surgeries, biopsy, excisions, MOHS
  • Labeling specimens, preparing samples for pathology
  • Prepping patient for procedures, administering local anesthesia, positioning patient properly so surgical site is stereral and easily acssesable for surgion
  • Training patient on Biologics, use injecting and monitoring high risk medication
  • Obtaining Specimens , phlebotomy, administering injections
  • Proper storage ,labeling, of specimens for pathology

Certified Medical Assistant

Adventhealth Medical Group
05.2021 - 09.2023
  • Supported doctor with coordinating workflow by reviewing bookings, verifying all necessary information including Labs, imaging and notes assuring the chart is ready for appointment
  • Room patient, completing screening, vitals, History, medication reconciliation, prior authorizations
  • Educating patients on Diabetic devises, insulins and mediations, Nutritiona nd low and high blood sugars
  • Answerphone calls relating to clinical needs triaging filling prescribtions and Prior authorizations

Medical Assistant II

Envision Physician Services
01.2016 - 01.2020
  • Chosen to open and operate 5 medical clinics for a national medical group; 1 of 2 selected to open a new trauma clinic in Florida and then coordinate operations at a neurology and trauma aftercare clinic
  • Oversaw front office and back office activity, ensuring OSHA regulations are securely in place, quickly completing insurance and other billing, and providing direct patient care including wound care
  • Created and developed the role of trainer, traveling to 3 centers nationally to train new hires while documenting and solidifying training processes and documentation

Medical Assistant, Front and Back Office

University of Tampa Dickey Health and Wellness Center
01.2013 - 01.2015
  • Worked with 2 colleague MAs, 4 nurse practitioners, and 6 nursing students to direct front and back office duties for a college clinic supporting 7,000 students each semester, documenting patient care and interactions
  • Triaged up to 70 patients daily, performing rapid testing, gathering patient history and complaint data, and preparing patients for examination and treatment
  • Supported clinicians with exams and treatments, performing phlebotomy, coordinating in-house and reference labs, dispensing medication, and administering injections
  • Submitted clinical and chart documentation using accurate terminology; maintained procedural and labeling accuracy while collecting and analyzing samples (blood, urine)
  • Helped patients remain calm by explaining procedures while completing lab studies, drawing blood, applying splints, repairing lacerations, treating infections, and performing testing

Medical Assistant

Fast Track Urgent Care
01.2011 - 01.2013
  • Coordinated multi-functional front and back office processes for an urgent care practice serving up to 60 patients daily, teaming with 5 staff per shift (physician, nurse, x-ray tech, receptionist, office supervisor)
  • Liaised with over 30 insurance companies in filing, reviewing, and re-submitting claims
  • Expedited lab analysis and patient action by following-up with 2 labs to get results, securing doctor recommendations, calling up to 12 patients daily with recommended action, and referring them to specialists
  • Ensured OSHA and HIPPA guidelines were followed 100% of the time

Education

Medical Assistant Diploma -

Sanford Brown Institute
Tampa, FL

CMA (AAMA)
Tampa, FL

Skills

  • Medical terminology
  • Specimen labeling
  • Phlebotomy techniques
  • Patient education
  • Medication administration
  • Chart management
  • OSHA compliance
  • Quality patient care
  • Patient scheduling
  • Injections
  • Sutures
  • Office operations
  • Patient advocacy
  • Triage
  • Trauma
  • Urgent care
  • Adaptable
  • Surgical assistance
  • Patient triage
  • Team collaboration
  • Clinical documentation
  • Effective communication
  • Workflow coordination
  • Time management

Additional Detail

Medical Coding and Billing, CPR and First Aid, Heart Saver/AED, Phlebotomy, EKG, Medical Assistant Diploma, Sanford Brown Institute

Introduction

Skilled Medical Assistant dedicated to excellence in private practice and urgent care settings; I excel in quickly internalizing and applying new concepts and procedures; making decisions quickly and confidently. Adhering to business procedures and regulatory requirements including CLIA, OSHA, HIPAA, and HITECH. Applying professionalism, integrity, compassion, and a strong work ethic to increase patient confidence. Communicating successfully with patients, co-workers, doctors, vendors, and insurance companies. Ensuring smooth and efficient front and back office operations through prioritization.

Timeline

Certified Medical Assistant

Academic Alliance of Dermatology
10.2023 - Current

Certified Medical Assistant

Adventhealth Medical Group
05.2021 - 09.2023

Medical Assistant II

Envision Physician Services
01.2016 - 01.2020

Medical Assistant, Front and Back Office

University of Tampa Dickey Health and Wellness Center
01.2013 - 01.2015

Medical Assistant

Fast Track Urgent Care
01.2011 - 01.2013

Medical Assistant Diploma -

Sanford Brown Institute

CMA (AAMA)

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Michelle Kaufman