Christina Ricci
Trucksville,PA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
27
27
years of professional experience
Work History
Optician
Luzerne Optical
03.2023 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient's unique visual needs.
Optician
Pennsylvania Vision Center
01.1998 - 09.2022
- Increased sales by effectively communicating benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eye wear to prevent potential errors or dissatisfaction.
- Managed approximately 50 incoming calls, emails and/or faxes per day from customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient's unique visual needs.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, and collected balances from customers.
- Enhanced customer trust and confidence by providing transparent information on eye wear costs and insurance coverage options.
Education
No Degree - Business
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Optical dispensing
- Prescription Verification
- Patient confidentiality
- Office Administration
- Record-keeping
- Communication
- Insurance approvals
- Problem-solving abilities
- Patient Education
- Professional ethics
- Multitasking
- Reliability
Timeline
Optician
Luzerne Optical
03.2023 - Current
Optician
Pennsylvania Vision Center
01.1998 - 09.2022
No Degree - Business
East Stroudsburg University of Pennsylvania
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