Christina Roman
Roselle,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Benefits Analyst
Ironworkers Local 11
08.2022 - Current
- Assists all employee benefit programs, such as medical, dental, life insurance, and disability benefits.
- Serves as the subject matter expert for management and first point of contact for the Company’s employees regarding all employee benefits issues, concerns, and questions.
- Prepares and ensures the timely completion of medical enrollment forms and affidavits, including beneficiary information.
Case Worker
Proceed Inc.
06.2021 - 08.2022
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Retail Banker
Popular Bank
10.2016 - 06.2021
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Reached out, generated appointments and built new relationships to grow business.
Teller
Santander Bank
05.2014 - 09.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Front Desk Receptionist
Gynecologist Office
02.2012 - 08.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Master of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH05.2024
Bachelor of Arts - Psychology
Kean University
Union, NJ05.2020
Associate of Arts - Liberal Arts And General Studies
Union County College
Cranford, NJ01.2018
Skills
- Verbal and Written Communication
- Documentation and Reporting
- English and Spanish Fluency
- Filing
- Letter Preparation
- Staff Motivation
- Computer Skills
- Appointment Scheduling
- Mail Handling
Timeline
Benefits Analyst
Ironworkers Local 11
08.2022 - Current
Case Worker
Proceed Inc.
06.2021 - 08.2022
Retail Banker
Popular Bank
10.2016 - 06.2021
Teller
Santander Bank
05.2014 - 09.2016
Front Desk Receptionist
Gynecologist Office
02.2012 - 08.2014
Master of Arts - Forensic Psychology
Southern New Hampshire University
Bachelor of Arts - Psychology
Kean University
Associate of Arts - Liberal Arts And General Studies
Union County College
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