Christina Shearer
ASHEVILLE,NC
Summary
Operations Leader specializing in restaurant transformation and operational systems. Improved profitability by strengthening people, processes, and standards through strategic thinking and practical solutions. Focused on developing leaders, creating clear systems, and fostering accountability to enhance efficiency and elevate guest experiences.
Overview
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work History
General Manager
Rubys Sourdough Pizza
Smyrna, GA
05.2026 - Current
- Oversaw daily operations of busy pizza restaurant, ensuring efficient service and customer satisfaction.
- Supervised staff to ensure quality customer service.
- Implemented training programs for new team members.
- Ensured compliance with health and safety regulations in food preparation areas.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Fostered positive work environment through team building activities that enhanced collaboration among departments.
- Coordinated management and supervisory staff to facilitate seamless operations.
Kitchen Manager
Buffalo Wild Wings
Alpharetta, Georgia
07.2024 - 05.2026
- Managed kitchen operations to ensure efficient food preparation and service.
- Trained staff on food safety and sanitation procedures.
- Coordinated inventory management to ensure timely availability of essential supplies.
- Developed staff schedules to optimize kitchen workflow and coverage.
- Implemented process improvements that streamlined kitchen operations and minimized waste.
- Collaborated with front-of-house teams to ensure smooth service during peak hours.
- Fostered open communication among kitchen staff to strengthen teamwork and collaboration.
Service Manager
LaTapa Lounge
Black Mountain, North Carolina
07.2022 - 07.2024
- Managed daily operations and staff scheduling to ensure smooth service flow.
- Trained new employees on customer service standards and operational procedures, enhancing team readiness and service quality.
- Coordinated special events, optimizing service delivery and guest satisfaction.
- Developed and maintained relationships with customers, vendors, and suppliers to foster loyalty and streamline operations.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
Regional Catering Director
Compass Group North America
Charlotte, North Carolina
11.2015 - 05.2022
- Led catering operations for diverse events across 15 accounts in 4 states.
- Managed complete event process from initial proposal, booking, invoicing and collections.
- Coordinated logistics for catering services, ensuring timely delivery and setup.
- Managed staffing of events in coordination with temporary staff agencies and individual unit staff.
- Developed innovative menu options based on client preferences and seasonal ingredients.
Education
Associate of Applied Science - Radiography
Asheville Buncombe Technical Community College
Asheville, NC 08.2005 - 05.2007
Skills
- P&L Management
- Food cost control
- Labor Management
- Staff training
- Customer service and guest recovery
Certification
- Servsafe Manager
- Servsafe Alcohol
Timeline
General Manager
Rubys Sourdough Pizza
05.2026 - Current
Kitchen Manager
Buffalo Wild Wings
07.2024 - 05.2026
Service Manager
LaTapa Lounge
07.2022 - 07.2024
Regional Catering Director
Compass Group North America
11.2015 - 05.2022
Associate of Applied Science - Radiography
Asheville Buncombe Technical Community College
08.2005 - 05.2007