CHRISTINA STENGL
High Springs,FL
Summary
Astute Customer Service Representative professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
LTD MOTORS RV AND BOATS
High Springs, FL
03.2017 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls and directed calls accordingly with approximately 25 to 50 calls daily, resolving customers concerns.
- Maintained customer satisfaction when addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided ongoing guest service, promptly responding to inquiries and requests prospective customers.
Customer Service Representative
Robinsons Dry Cleaners
High Springs, FL
01.2015 - 02.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with order requests, and arranged for merchandise pick up.
- Delivered superior customer service to retain existing customers and attract future customers.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with more then 30 customers daily.
Customer Service Representative/ Sales
463 Media , Inc
Gainesville, FL
01.2010 - 01.2015
- Followed up with customers after completed sales.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Prioritized tasks and projects to meet tight deadlines.
- Delivered superior customer service to retain existing customers and attract future customers.
- Prospected continuously for new potential customers to maintain robust sales numbers.
- Met or exceeded over 50 calls per day.
Customer Service Representative
CFI Westgate Resorts
High Springs, FL
01.2007 - 01.2010
- Recommended products to customers, thoroughly explaining details to increase sales of timeshares.
- Assisted customers with setting appointments and tours of properties.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism with all potential customers.
- Answered product and service questions, suggesting other offerings to attract potentially 50 customers daily.
- Determined customer needs and interests to recommend timeshares to customers.
- Collected and analyzed customer information to prepare product or service reports.
Customer Service Representative
Ace Hardware
High Springs, FL
12.2005 - 01.2007
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Managed to deliver excellent customer service to over 50 daily customers.
Education
High School Diploma -
East Senior High School
West Chester, PAWest Chester University of Pennsylvania
West Chester, PASkills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Answering Customer Questions
- Establishing and Maintaining Customer Relationships
- Patient and Empathetic
- Critical Listening Skills
Timeline
Customer Service Representative
LTD MOTORS RV AND BOATS
03.2017 - Current
Customer Service Representative
Robinsons Dry Cleaners
01.2015 - 02.2017
Customer Service Representative/ Sales
463 Media , Inc
01.2010 - 01.2015
Customer Service Representative
CFI Westgate Resorts
01.2007 - 01.2010
Customer Service Representative
Ace Hardware
12.2005 - 01.2007
High School Diploma -
East Senior High School
West Chester University of Pennsylvania
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