Christina Vega
Kingston,NY
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UnitedHealth Group
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Patient Care Technician
Nuvance Health
01.2024 - 11.2024
- Specialized in collecting and processing blood samples.
- Captured accurate data during cardiac monitoring using advanced EKG equipment.
- Create orthopedic braces to aid healing.
- Tracked and updated vital statistics thoroughly.
School Monitor
Kingston City School District
10.2023 - 09.2024
- Logged monitoring activities and notable incidents for school administrators.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Enforced school district guidelines with students across classes and levels.
- Flexed between different school areas based on current needs.
Clinical Care Technician
Westchester Medical Center Health Network
12.2021 - 09.2023
- Provided comprehensive care in high-acuity environments including ICU and emergency rooms.
- Documented and monitored essential vital signs.
- Transported individuals efficiently to necessary hospital departments.
- Facilitated medical procedures by offering support to nurses and doctors.
- Ensured compliance with ongoing BLS certification requirements.
- Performed venipuncture and capillary blood collection procedures with optimal precision.
- Fabricated and applied customized splints to support injury recovery.
Accounts Manager/Licensed Insurance Agent
Allstate
03.2011 - 08.2022
- Managed financial processing tasks with accuracy and speed.
- Processed new business transactions efficiently.
- Processed Cancellation Audit and followed through
- Enhanced sales through effective product pairing.
- Oversaw and ensured the successful finalization of underwriting processes.
- Answered multiple phone line and transferred calls
- Maintained database integrity by ensuring precise data input.
ASSISTANT OFFICE MANAGER
ROADWAY DRIVING SCHOOL AND INSURANCE
02.2004 - 03.2012
- Answers incoming telephone calls for the purpose of screening calls, transferring calls, responding to inquiries and/or taking messages
- Manages internal delivery process to maintain smooth operations.
- Special delivery and overnight mail/packages, messages, packets, etc.) for the purpose of ensuring receipt to addressee
- Greets employees, visitors/guests in person or via telephone for the purpose of providing information, taking messages, and/or directing to appropriate personnel
- Maintains inventory of supplies and materials (e.g
- Forms, office supplies, etc.) for the purpose of ensuring items' availability
- Performs general clerical functions (e.g
- Executed clerical functions such as document handling to ensure smooth office workflows.
- Processes a variety of documents and materials (e.g
- Incoming mail, bulk mail, etc.) for the purpose of disseminating information in compliance with established administrative guidelines
- Scheduled appointments and confirmed appointments
- Responds to inquiries from a variety of internal and external parties for the purpose of providing information, facilitating communication among parties and/or providing direction
Customer Service Associate
Allstate Ilarraza Agency
06.2001 - 09.2003
- Managed accurate execution of all payments.
- Managed documentation and submission of new business applications.
- Completed cancellation procedures to maintain client records accurately.
- Expanded portfolio of offerings through strategic cross-selling efforts.
- Followed through on underwriting until completion
- Operated multiple telephone systems, efficiently transferring calls.
- Managed large volumes of information with precision and efficiency in data entry tasks.
Education
Personal Lines Insurance Agent License - Insurance
Allstate
Fishkill, NY12.2014
Pohs Institute -
Pohs Institute
11.2002
Christopher Columbus High School -
Christopher Columbus High School
Bronx, NY12.1993
Skills
- Office Management
- ICU experience
- Clerical Experience
- Telemarketing
- Hospital experience
- Underwriting
- Customer service
- Cold Calling
- Insurance Sales
- Vital signs
- Critical care experience
- Account Management
Certification
Personal lines insurance license, 12/01/15, 09/30/23, Completed a 99 hour course at POHS institute, to obtain a full P&C license.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Technician
Nuvance Health
01.2024 - 11.2024
School Monitor
Kingston City School District
10.2023 - 09.2024
Customer Service Representative
UnitedHealth Group
07.2023 - Current
Clinical Care Technician
Westchester Medical Center Health Network
12.2021 - 09.2023
Accounts Manager/Licensed Insurance Agent
Allstate
03.2011 - 08.2022
ASSISTANT OFFICE MANAGER
ROADWAY DRIVING SCHOOL AND INSURANCE
02.2004 - 03.2012
Customer Service Associate
Allstate Ilarraza Agency
06.2001 - 09.2003
Pohs Institute -
Pohs Institute
Christopher Columbus High School -
Christopher Columbus High School
Personal lines insurance license, 12/01/15, 09/30/23, Completed a 99 hour course at POHS institute, to obtain a full P&C license.
Personal Lines Insurance Agent License - Insurance
Allstate
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