Christina Weaver
Craig,CO
Summary
Proven track record in enhancing customer experiences and improving patient outcomes, notably at AeroCare. Skilled in HIPAA compliance and consultative sales, demonstrating exceptional interpersonal skills and a commitment to information security. Achieved significant improvements in service delivery and patient care through innovative problem-solving and dedicated teamwork.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AeroCare
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Paraprofessional
Moffat County School District
08.2023 - 02.2024
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Office Manager
Front Range Clinic
04.2023 - 07.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Registered Medical Assistant
Memorial Regional Health
01.2021 - 04.2023
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Bachelor of Science - Healthcare Management- Health Informatics
Colorado Technical University
Colorado Springs, CO11.2026
Associate of Applied Science - Healthcare Administration
IntelliTec College - Grand Junction
Grand Junction, CO05.2022
Skills
- Information Security
- Paperwork Processing
- Consultative Sales
- Account updating
- Data Entry
- Professional telephone demeanor
- Patient confidentiality
- HIPAA Compliance
- EMR
Timeline
Customer Service Representative
AeroCare
02.2024 - Current
Paraprofessional
Moffat County School District
08.2023 - 02.2024
Office Manager
Front Range Clinic
04.2023 - 07.2023
Registered Medical Assistant
Memorial Regional Health
01.2021 - 04.2023
Bachelor of Science - Healthcare Management- Health Informatics
Colorado Technical University
Associate of Applied Science - Healthcare Administration
IntelliTec College - Grand Junction
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