Christina Wilkerson
Lyman,SC
Summary
I am excited about the opportunity to contribute to this organization. I'm a highly motivated employee with a desire to take on new challenges I also have a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RockLake Insurance Group
06.2019 - 02.2021
- Performed administrative tasks such as organizing, filing, and maintaining insurance policies.
- Communicated clearly orally and in writing with insurance policyholders in regard to policy renewals, suspensions, and cancellations.
- Inspected documents for errors and/or missing information.
- Submitted forms to underwriters to bind insurance policy coverage.
- Planned and organized work to ensure deadlines were met.
Sales Associate
Footlocker
04.2018 - 05.2019
- Operate cash registers, assist customers with sales, stock and organize shelves.
- Answer questions concerning company policies, merchandise, and services.
- Assist manager with inventory audits.
Receptionist
Levinge Freight Lines
10.2017 - 05.2019
- Provide excellent customer service to all customers.
- Assist the manager with placing shipment orders.
- Perform heavy data entry and filing of shipment paperwork.
- Operate and troubleshoot office equipment such as printer, copier, scanner, etc.
- Purchase supplies for office.
Customer Service Representative
Family Dollar
08.2016 - 10.2017
- Provided customer engagement in a positive and approachable manner.
- Assisted in the unloading of merchandise from delivery trucks, organizing merchandise, and transporting merchandise from the stockroom to sales floor.
- Independently stocked shelves and recovering merchandise in the store.
- Accurately handled customer funds and processed transactions using the POS system.
- Remained constantly aware of customer activity to ensure a safe and secure shopping environment.
Cabin Cleaner
Airserv International RAM
05.2016 - 08.2016
- Maintained and restocked the flight cabin of aircraft.
- Secured and returned items left behind by aircraft passengers.
Car Cleaner and Transporter
Snelling Staffing Service (Hertz Car Rental Agency)
06.2015 - 05.2016
- Prepared, inspected and transported rental vehicles.
- Professionally interacted with body shops, dealerships, and insurance agents.
Customer Service Representative
Wally’s Party Factory
06.2014 - 08.2014
- Delivered exceptional customer service through personal contact with customers.
- Processed orders via telephone.
Carhop
Sonic Drive-in
07.2013 - 08.2013
- Provided excellent customer service to guests.
- Multi-tasked and worked well with a team.
Cashier
Chick-Fil-A
08.2012 - 07.2013
- Greeted each guest with exceptional customer service.
- Worked well in a team environment to accomplish goals collectively.
Education
Bachelor of Arts - Psychology
The University of Texas Permian Basin
Odessa, TX05.2019
Associate of Arts - General Studies
Midland College
Midland, TX05.2015
High School Diploma -
Early College High School @ Midland College
Midland, TX05.2015
Skills
- Policy management
- Claims processing
- Insurance document review
- Customer relationship management
- Data entry
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
- Money handling
- Empathy and patience
- Customer relations
Volunteer Experience
- Midland Children’s Rehabilitation Center, 04/01/15, Assisted with children’s recovery through therapy.
- Museum of the Southwest, 04/01/14, Assisted in maintaining the museum.
- Midland Bible Church, 08/01/12, 08/31/13, Supervised activities with children in Sunday School.
References
References available upon request.
Timeline
Customer Service Representative
RockLake Insurance Group
06.2019 - 02.2021
Sales Associate
Footlocker
04.2018 - 05.2019
Receptionist
Levinge Freight Lines
10.2017 - 05.2019
Customer Service Representative
Family Dollar
08.2016 - 10.2017
Cabin Cleaner
Airserv International RAM
05.2016 - 08.2016
Car Cleaner and Transporter
Snelling Staffing Service (Hertz Car Rental Agency)
06.2015 - 05.2016
Customer Service Representative
Wally’s Party Factory
06.2014 - 08.2014
Carhop
Sonic Drive-in
07.2013 - 08.2013
Cashier
Chick-Fil-A
08.2012 - 07.2013
Bachelor of Arts - Psychology
The University of Texas Permian Basin
Associate of Arts - General Studies
Midland College
High School Diploma -
Early College High School @ Midland College
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