Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christine Batista

Vero Beach ,FL

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.



Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

19
19
years of professional experience

Work History

Patient Service Specialist

Cleveland Clinic
09.2022 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Take copayments and compiled daily financial records.
  • Verified patient insurance eligibility and entered patient information into system.

Office Manager

Vero Beach Party Rentals
03.2021 - 09.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Performed event coordination for larger parties and gatherings.
  • Coordinated florists, photographers, and musicians for events.
  • Consulted with customers to determine objectives and requirements for events.
  • Created and maintained event expenditures, budgets and timelines in job-related software.

Teacher's Assistant

Willies First Step Day School
04.2011 - 10.2019
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Supported student learning objectives through personalized and small group assistance.

Medical Assistant

Occupational Medical Associates
02.2005 - 03.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared lab specimens for diagnostic evaluation.

Education

Medical Assistant - Medical Assisting

Dover Business College - Clifton
Clifton, NJ
07.2004

Skills

  • Patient Greeting
  • Appointment Scheduling
  • Insurance Verifying
  • Payment Collection
  • HIPAA Compliance
  • Document Filing

Languages

Spanish
Native or Bilingual

Timeline

Patient Service Specialist

Cleveland Clinic
09.2022 - Current

Office Manager

Vero Beach Party Rentals
03.2021 - 09.2022

Teacher's Assistant

Willies First Step Day School
04.2011 - 10.2019

Medical Assistant

Occupational Medical Associates
02.2005 - 03.2011

Medical Assistant - Medical Assisting

Dover Business College - Clifton

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Christine Batista