Christine Ciangetti
Red Bank,NJ
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring Number years of experience to dynamic new position.
Overview
16
16
years of professional experience
Work History
Front End Supervisor
Restaurant Depot
12.2023 - Current
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Stocker
Under Armour
09.2023 - Current
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Front End Supervisor
ShopRite
03.2008 - 10.2021
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Matawan Regional High School
Aberdeen, NJ06.2008
Skills
- Cash Counting
- Complaint Resolution
- Administrative Support
- File Management
- Customer Service
- Problem-Solving Skills
- Goals and Performance
- Fraud Prevention
- Cash Handling Accuracy
- Opening and Closing Procedures
- Training and Mentoring
- Time Management
- Accurate Money Handling
- Workflow Management
- Employee Motivation
- Cash Register Operation
- Performance Improvement
- Price Verification
- Customer service excellence
- Multitasking capabilities
- Problem-solving abilities
- Task prioritization
- Team leadership
Timeline
Front End Supervisor
Restaurant Depot
12.2023 - Current
Stocker
Under Armour
09.2023 - Current
Front End Supervisor
ShopRite
03.2008 - 10.2021
Matawan Regional High School