Christine Knaggs

• Managed daily practice operations to optimize appointment scheduling, client records management and billing.
• Streamlined and processed monthly billing, ensuring accuracy and timely revenue capture for services rendered.
• Developed strong relationships with clients, ensuring a high level of care and satisfaction throughout their experience.
• Completed client reports as required for court, social services, and the Secretary of State.
• Implemented efficient scheduling systems, improving staff utilization and reducing patient wait times.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Addressed and remedied client and/or staff issues.
• Ensured compliance with state regulations, maintaining records, and filing required quarterly reports.
• Assisted with managing the office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Identified opportunities for additional services or expansion within the practice. Created and mailed out marketing materials.
• Negotiated contracts with referral agencies, securing favorable terms for the practice while maintaining quality service levels.
• Coordinated collaboration to improve communication and workflow efficiency for all staff.
• Implemented emergency plans, ensuring continuity of care during unforeseen events.
• Liaised with other healthcare professionals to develop comprehensive client care plans.
• Ordered all office supplies and kept check on stock levels.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA.

• Filled prescriptions accurately and efficiently for long-term care patients.
• Assisted pharmacists in preparing medications, enhancing workflow efficiency and patient care, working independently to meet deadlines.
• Completed paperwork, entering prescription information into patient profiles. Ran daily and weekly reports.
• Conducted regular audits of medication storage areas, ensuring adherence to regulatory standards. Maintained medication prep areas to meet required standards.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Calculated dosages and prepared IV infusions including chemotherapy treatments and TPN's.

• Processed prescriptions accurately and efficiently, serving Urgent Care, Pain Clinic, Physical Therapy, and long-term care patients.
• Assisted pharmacists in preparing medications, enhancing workflow efficiency and patient care.
• Collected co-payments or full payments from customers.
• Counted, measured, and compounded medications following standard procedures.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need. Managed inventory levels, coordinating restocks to maintain optimal supply availability.
• Managed opening and closing duties for pharmacy.

Worked at Enloe's Pharmacy/Omnicare, Revco/CVS, and OSF St. Francis Hospital in this time frame.

• Processed prescriptions accurately and efficiently, ensuring compliance with safety protocols.
• Trained new staff on pharmacy procedures and software systems, fostering team skill development.
• Conducted regular audits of medication storage areas, ensuring adherence to regulatory standards. Ordered medication as necessary, anticipating needs.
• Compounded prescriptions, filled ER carts and patient medication carts.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Collected co-payments or full payments from customers.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Managed opening and closing duties for pharmacy.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.