Christine Roy
Coventry,RI
Summary
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in [Membership Customer Service ] role.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin Donuts & Baskin Robbins
West Greenwich, RI
08.2025 - Current
- Assisted in daily operations by preparing food items according to safety and quality standards.
- Maintained cleanliness of workstations and dining areas to ensure a positive customer experience.
- Collaborated with team members to efficiently fulfill customer orders during peak hours.
- Learned and adhered to safety protocols for equipment use and food handling procedures.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
- Engaged in ongoing training on menu items, promotions, and operational procedures for skill enhancement.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Crew Member/Crew Shift Leader
Coventry, RI
09.2023 - 07.2025
- Prepared and served beverages and food items according to established quality standards.
- Maintained cleanliness and organization of work areas, ensuring compliance with health regulations.
- Assisted customers with orders, providing excellent service and addressing inquiries effectively.
- Operated point-of-sale system for processing transactions accurately and efficiently.
- Collaborated with team members to meet daily operational goals and enhance workflow efficiency.
- Adapted quickly to changing demands during peak hours, maintaining high service levels.
- Supported inventory management by restocking supplies and monitoring product freshness.
- Participated in training sessions to improve product knowledge and customer service skills.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
GED -
Westbay Adult Education
Warwick, RI08-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Clear communication
- Attention to detail
- Customer engagement
- Taking orders
- Self-discipline
- Interactive communication skills
- Initiative and Self-motivation
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Learning agility
- Store opening and closing
- Complex Problem-solving
- Visual communication
- Inventory restocking
- Order management
- Menu memorization
- Telephone etiquette
- Positive company representation
- Food running
- Beverage preparation
- Assertiveness
- Equipment maintenance
- Diversity awareness
- Salesmanship
- Influencing skills
- Point-of-sale transactions
- Point of sale operation
- Product promotion
- Willingness to learn
- Workplace safety
- Reliability and punctuality
- Quality assurance
Timeline
Crew Member
Dunkin Donuts & Baskin Robbins
08.2025 - Current
Crew Member/Crew Shift Leader
09.2023 - 07.2025
GED -
Westbay Adult Education