Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Brown

Billings,MT

Summary

Adept at enhancing customer satisfaction and sales development, my tenure at AT&T highlighted my ability to resolve complaints and boost loyalty through tailored solutions. With strong verbal communication and technical skills, I led teams at Midway Grill & Brews and Powderhorn Lounge, fostering a positive work environment and ensuring precise money handling.

Overview

2
2
years of professional experience

Work History

Retail Sales Consultant

AT&T
Billings
01.2024 - Current
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Participated in promotional events to engage potential customers and showcase store offerings.

Server Shift Leader

Midway Grill & Brews
Billings, MT
01.2023 - 09.2023
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Lead Bartender / Casino Attendant

Powderhorn Lounge & Casino
Billings, MT
06.2022 - 01.2023
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.

Education

N/A - General Ed

Cochise College
Sierra Vista, AZ

Skills

  • Customer Satisfaction
  • Verbal Communication
  • Technical skills
  • Sales Development
  • Money Handling
  • Store Opening and Closing

Timeline

Retail Sales Consultant

AT&T
01.2024 - Current

Server Shift Leader

Midway Grill & Brews
01.2023 - 09.2023

Lead Bartender / Casino Attendant

Powderhorn Lounge & Casino
06.2022 - 01.2023

N/A - General Ed

Cochise College
Christopher Brown