Christopher Burnham
Farmington
Summary
Dedicated Service Manager known for effective staff training and complaint resolution. Experience in optimizing operational processes and enhancing customer experiences, driving loyalty and brand reputation.
Overview
8
8
years of professional experience
Work History
Service Manager
Red Lobster
Farmingtn, NM
10.2024 - Current
- Managed daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored staff on menu knowledge and best service practices.
- Implemented operational improvements to enhance efficiency in food preparation and service processes.
- Resolved customer complaints effectively, maintaining brand reputation and loyalty.
- Monitored inventory levels and coordinated with suppliers for timely stock replenishment.
- Enforced health and safety regulations to maintain compliance within restaurant operations.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Certified Restaurant Supervisor
Red Lobster
Farmington, NM
09.2022 - 10.2024
- Supervised daily restaurant operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on service excellence and menu knowledge.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Collaborated with kitchen staff to maintain high food quality standards during peak hours.
- Facilitated collaboration between front-of-house and back-of-house teams, resulting in smooth daily operations.
Server
Red Lobster
Farmington, NM
10.2017 - 09.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on menu knowledge and service standards, improving team performance.
- Streamlined ordering process through use of point-of-sale systems, increasing efficiency.
- Resolved customer complaints effectively, fostering positive dining experiences.
- Cultivated warm relationships with regular customers.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
Education
High School Diploma -
Farmington High School
Farmington, NMSkills
- Team leadership
- Multitasking and organization
- Problem-solving
- New employee hiring
- Staff training and development
- Shift scheduling
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Timeline
Service Manager
Red Lobster
10.2024 - Current
Certified Restaurant Supervisor
Red Lobster
09.2022 - 10.2024
Server
Red Lobster
10.2017 - 09.2022
High School Diploma -
Farmington High School