Summary
Work History
Education
Skills
Accomplishments
Timeline
pwb
Christopher  Eaton

Christopher Eaton

Layton ,Utah

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Customer Service Representative

Smith's Marketplace
Bountiful
09 2020 - Current

Cashier

Self checkout

fuel center

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Customer Service Representative

Fatcats
3739 south 900 east Millcreek Ut 84106
08 2019 - 08 2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Cashier

Red Hanger
909 east 4500 south Millcreek Ut 84107
11 2018 - 07 2020
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.

Customer Service Cashier

Walgreens
909 east 2100 south salt Lake city ut 84106
03 2009 - 07 2019
  • Met customer service goals and exceeded customer expectations.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.

Education

Highland High School
07.1999

Skills

  • POS systems expert
    • Money handling abilities

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Representative

Smith's Marketplace
09 2020 - Current

Customer Service Representative

Fatcats
08 2019 - 08 2021

Customer Service Cashier

Red Hanger
11 2018 - 07 2020

Customer Service Cashier

Walgreens
03 2009 - 07 2019

Highland High School
Christopher Eaton