Christopher Figueroa
SIMI VALLEY,CA
Summary
Dynamic leader with a proven track record of boosting sales and enhancing customer satisfaction at Ralphs and Big 5 Sporting Goods. Skilled in customer loyalty retention strategies and staying updated on merchandising trends, consistently achieving top company metrics. Highly effective at motivating employees to deliver top-notch performance through a high-energy approach. Ensures that employees are well-informed and motivated through continuous monitoring, front-line support, and personal coaching. Proactive mindset and strong understanding of current market trends, focused on staying ahead of demand to drive success.
Overview
31
31
years of professional experience
Work History
Store Leader
Ralphs
08.2013 - Current
- Managed team workload to reach production targets.
- Created staff schedules, approved requested time off and updated reports.
- Worked with customer service representatives to handle escalated customer issues.
- Consistently increased sales every period.
- Consistently met goals to achieve top scores in company composite metrics.
- Rolled out MyTime Scheduling for division.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Store Manager
Big 5 Sporting Goods
03.1996 - 08.2013
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Blockbuster Music
01.1994 - 03.1996
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Business Management
Cerritos College
Norwalk, CA06-2020
Retail Management
Cerritos College
Norwalk, CA01-2018
Graduate Certificate - Retail Management
Cerritos College
Norwalk, CA01-2018
Skills
- Store operations
- Promotions planning
- Employee engagement
- Team management
Timeline
Store Leader
Ralphs
08.2013 - Current
Store Manager
Big 5 Sporting Goods
03.1996 - 08.2013
Store Manager
Blockbuster Music
01.1994 - 03.1996
Business Management
Cerritos College
Retail Management
Cerritos College
Graduate Certificate - Retail Management
Cerritos College
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