Christopher Hamilton
Red Oak,TX
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
9
9
years of professional experience
Work History
Crew Member
Arby's
Red Oak, TX
03.2023 - 01.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
Order Fulfillment Associate
Ursula's Sweet and Sassy Treats
Rowlett, TX
01.2020 - 02.2023
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Pulled and packed products from shelves based on customer orders.
- Processed incoming orders in a timely manner according to company standards.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Verified order accuracy prior to shipment.
- Resolved customer inquiries regarding order status and delivery.
- Packaged items for shipping following established procedures.
- Tracked merchandise movements using RF scanners.
Office Cleaner
La Tricia Cleveland's Cleaning Service
Dallas, TX
04.2015 - 12.2019
- Swept and mopped floors throughout the office building.
- Gathered and removed trash, placing in appropriate disposal area.
- Vacuumed carpets in all areas of the office.
- Maintained and sanitized break room and kitchen appliances.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Disinfected doorknobs, phones and other frequently-touched items.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
- Mixed cleaning solutions according to instructions provided by supervisor.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
- Followed safety protocols when using hazardous chemicals for cleaning purposes.
- Notified building managers about needed repairs to maintain public safety.
Package Handler
United Parcel Service, UPS
Dallas, TX
10.2013 - Feb2015
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Organized packages according to type, size, destination, and other specifications.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Labeled parcels accurately according to company guidelines.
- Loaded completed orders on pallets according to delivery numbers.
Education
Some College (No Degree) - Animation
Art Institute of Dallas
DallasSkills
- Customer Service
- Data Entry
- Email Correspondence
- Payment Processing
- Customer Relations
- Complaint Handling
- Inbound Customer Service
- Customer Relationship Management
- Problem Resolution
- Quality Control
- Direct Sales
- Understanding Customer Needs
Timeline
Crew Member
Arby's
03.2023 - 01.2024
Order Fulfillment Associate
Ursula's Sweet and Sassy Treats
01.2020 - 02.2023
Office Cleaner
La Tricia Cleveland's Cleaning Service
04.2015 - 12.2019
Package Handler
United Parcel Service, UPS
10.2013 - Feb2015
Some College (No Degree) - Animation
Art Institute of Dallas
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