Christopher Hann
Golf and Country Club at the Heather
Brooksville,FL
2027
years of professional experience
Dynamic General Manager with a proven track record in budget management, staff scheduling, and event coordination. Committed to enhancing customer service and driving revenue growth through effective communication and team-building.
Work History
General Manager
- Oversaw daily operations and ensured smooth functioning of club activities.
- Managed staff scheduling to ensure optimal workforce coverage and efficiency.
- Developed and implemented marketing strategies to increase Club revenue.
- Coordinated events and tournaments to increase public engagement and participation.
- Monitored budgetary expenditures for operational cost management.
- Fostered relationships with vendors to maintain quality service and supplies.
- Evaluated member feedback to enhance overall club experience and satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance, identifying opportunities for cost savings and revenue generation.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Training Unit Superviso
- Implemented training programs to improve team performance and productivity.
- Spent 12 weeks training all new management for the region
- Implemented programs designed to motivate team members while encouraging collaboration. Developed the New Store Opening objective for scheduled expansion of units in the Region
Entry level to Multi unit Supervisor
- Implemented training programs to enhance employee performance and customer service.
- Implemented Human Resource classes to ensure compliance as it related to all legal standards of Human Resources
- Implemented a Personal Profiling Class to teach "How to get the best out of your People"
- Evaluated quality index scores and key performance indicators to identify opportunities for improvement.
- Implemented systems to ensure accurate record keeping of sales transactions in all units.
- Worked closely with vendors to negotiate contracts that meet the needs of the business.
- Recruited new employees for each unit by posting job openings online and interviewing candidates.
Skills
Budget management
Staff scheduling
Marketing strategy
Event coordination
Customer service
Employee training
Problem resolution
Effective communication
Relationship building
Conflict management
Staff supervision
Staff development
Profit generation
Supervision and training
Leader
Staffing
Sound judgment
Human resources management
Team player
Leadership and team building
Timeline
General Manager
Golf and Country Club at the Heather
2018 - CurrentRead More
Training Unit Superviso
Steak N Shake
2004 - 2018Read More
Entry level to Multi unit Supervisor
Burger King
1981 - 2004Read More