Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Hoffman

South Lake Tahoe,CA

Summary

Over 13 years of experience in hospitality and sales with a focus on management roles. Successfully managed a high-performing ski resort, achieving significant improvements in fine dining and automobile sales. With strong qualifications in hospitality management, I will enhance team performance and guest experience. I am a perfect match to join your team.

Overview

13
13
years of professional experience

Work History

Car Salesperson

Capital CIty Ford
Carson City , NV
11.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Utilized CRM software to track customer interactions and monitor progress toward goals.
  • Participated in training sessions on new products or trends in the industry.
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Car Salesperson

Jim Bagan Toyota
South Lake Tahoe, CA
05.2023 - 11.2024
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Developed relationships with potential buyers through phone calls and emails.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.

Project Manager

Alpine Corporation
Glenbrook, NV
08.2022 - 03.2023
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Developed and maintained project plans, timelines, and budgets.
  • Facilitated resolution of conflicts between team members when necessary.
  • Led meetings with internal team members, consultants and contractors.
  • Conducted periodic inspections of job sites for quality and progress.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Drove continuous improvement of project delivery process by providing strong leadership.

Fine Dining Server

Edgewood
South Lake Tahoe, NV
06.2018 - 04.2020
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Processed payments promptly at the end of meal service period using POS terminals.
  • Responded quickly to guest inquiries or complaints in a professional manner.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Communicated regularly with kitchen staff regarding order status updates.
  • Checked back with customers to ensure satisfaction with each course.
  • Assisted other servers when needed during peak periods.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Addressed and resolved customer complaints with professionalism and patience.

Server

Riva Grill on the Lake
South Lake Tahoe, CA
04.2013 - 06.2018
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Front of the House Supervisor

Heavenly Ski Resort/ Tamarack Lodge
South Lake Tahoe, CA
11.2012 - 03.2017
  • Promoted teamwork among staff members by providing support, resources and recognition for a job well done.
  • Oversaw daily operations including scheduling shifts, assigning tasks, monitoring workflow .
  • Reviewed incident reports and took appropriate corrective action when necessary.
  • Evaluated performance of existing staff members through annual reviews and disciplinary actions when necessary.
  • Developed strategies for improving efficiency in operations while maintaining quality standards.
  • Acted as a liaison between management team and frontline staff regarding issues such as policy changes or process improvements.
  • Trained new employees on departmental protocols, policies and procedures.
  • Addressed guest complaints promptly and professionally.

Education

High School Diploma -

Royal High School
Simi Valley, CA
06-1993

Some College (No Degree) - Communications

Santa Barbara City College
Santa Barbara, CA

Some College (No Degree) -

University of Hawaii At Manoa
Honolulu, HI

Skills

  • Customer service
  • CRM software
  • Sales negotiation
  • Lead generation
  • Product knowledge
  • Relationship building
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Adaptability
  • Goal oriented
  • Time management
  • Revenue generation
  • Friendly and enthusiastic
  • Customer relationship management

Timeline

Car Salesperson

Capital CIty Ford
11.2024 - Current

Car Salesperson

Jim Bagan Toyota
05.2023 - 11.2024

Project Manager

Alpine Corporation
08.2022 - 03.2023

Fine Dining Server

Edgewood
06.2018 - 04.2020

Server

Riva Grill on the Lake
04.2013 - 06.2018

Front of the House Supervisor

Heavenly Ski Resort/ Tamarack Lodge
11.2012 - 03.2017

High School Diploma -

Royal High School

Some College (No Degree) - Communications

Santa Barbara City College

Some College (No Degree) -

University of Hawaii At Manoa

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