Christopher Little
Katy,TX
Summary
Eager to be part of an established company that can benefit from my skills and work ethic. Reliable, consistent and focused self starter. Strong organization skills. Enjoys completing a task efficiently and correctly. Works well with others and alone. Excellent conflict resolution skills, Always strive to achieve complete customer satisfaction. Eager to join a schooling district to help and be involved in helping future generations become the best versions of themselves.
Overview
4
4
years of professional experience
Work History
Service Representative
HEB Grocery Store
12.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepted payments and updated accounts with latest information.
HVAC Technician
Crump AC
07.2021 - 11.2021
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Replaced old equipment and installed new one to assist the unit in running smoother for a long time.
Lot Attendant
The Home Depot
07.2019 - 01.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
Education
Bachelor of Arts - American History
Southern New Hampshire University
Hooksett, NH05.2026
High School Diploma -
Morton Ranch High School
Katy, TX05.2019
Skills
- Customer Relations
- Sales Expertise
- Active Listening
- Critical Thinking
Timeline
Service Representative
HEB Grocery Store
12.2022 - Current
HVAC Technician
Crump AC
07.2021 - 11.2021
Lot Attendant
The Home Depot
07.2019 - 01.2021
Bachelor of Arts - American History
Southern New Hampshire University
High School Diploma -
Morton Ranch High School
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