Christopher Yancovich
Rockwall,TX
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
5
5
years of professional experience
Work History
Sales Representative
Cavender Nissan
Rockwall, TX
02.2024 - 10.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Recommended changes in products and services based on customer feedback.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Replenished and arranged items to maintain appearance.
- Recruited, hired and trained new hires to optimize profitability.
Sales Representative
Rockwall Ford
Rockwall, TX
04.2023 - 02.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Sales BDC Agent
Cavender Nissan
Rockwall, TX
08.2022 - 04.2023
- Performed data entry tasks related to BDC operations including entering appointment details into CRM software.
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Generated reports that tracked sales performance metrics such as number of sales appointments booked per day, week, month.
- Attended weekly meetings to discuss current trends in the automotive industry and strategies for improving customer service.
- Facilitated communication between dealership personnel and customers through timely responses via phone or email.
- Assisted customers in researching and selecting vehicles according to their needs and budget.
- Provided detailed information on vehicle features, financing options, warranties, and pricing.
Bartender
Siren Rock Brewery
Rockwall, TX
10.2021 - 08.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
Server
Texas Roadhouse
Rockwall, TX
10.2020 - 09.2021
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
Cashier
Kroger
Rockwall, TX
01.2020 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Host
Rodeo Goat
Rockwall, TX
10.2019 - 01.2020
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
Education
High School Diploma -
Rockwall-Heath High School
Heath, TX06-2020
Skills
- Process Improvement
- Pipeline building
- Client Service
- Client Account Management
- CRM proficiency
- Negotiation Tactics
- Relationship Building
Timeline
Sales Representative
Cavender Nissan
02.2024 - 10.2024
Sales Representative
Rockwall Ford
04.2023 - 02.2024
Sales BDC Agent
Cavender Nissan
08.2022 - 04.2023
Bartender
Siren Rock Brewery
10.2021 - 08.2022
Server
Texas Roadhouse
10.2020 - 09.2021
Cashier
Kroger
01.2020 - 08.2020
Host
Rodeo Goat
10.2019 - 01.2020
High School Diploma -
Rockwall-Heath High School
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