Dynamic general manager with extensive experience in restaurant operations, team leadership, and budget management. Proven ability to enhance operational efficiency, deliver exceptional customer service, and drive sales performance through effective staff training and recruitment.
Overview
28
28
years of professional experience
Work History
General Manager
Taco Bell
01.2021 - Current
My duties include managing the store, keeping track of labor, and inventory. Balancing sales with expenses and keeping track of the budget. Other duties include maintaining the appearance of the restaurant and staff and delivering great customer service. Also responsible for interviewing, hiring, coaching, and discipline when needed of new and current employees. This was a fast-food restaurant, so I was in charge of controlling the kitchen, making sure speed and accuracy goals were met and taking care of guests. I manage a team of around 30 employees with a management team of about 8 to 10.
Oversaw daily operations to ensure efficient service and customer satisfaction.
Managed staff training to enhance team performance and service quality.
Developed and implemented operational strategies to streamline processes.
General Manager
Bob Evans Restaurant
01.2012 - 01.2021
My duties include managing the store, keeping track of labor, and inventory. Balancing sales with expenses and keeping track of the budget. Other duties include maintaining the appearance of the restaurant and staff and delivering great customer service. Also, responsible for interviewing, hiring, coaching, and discipline when needed of new and current employees. This was a casual style sit down restaurant, so I was responsible for controlling the front and back of house, as well as taking care of the guests. I manage a team of approximately 20 employees with a management team of about 5.
Oversaw daily operations of multiple restaurant locations.
Managed team recruitment, training, and performance evaluations.
Implemented operational standards to enhance service quality.
Press operator
LEAR INC.
01.2019 - 01.2012
Ran multiple plastic injection mold presses, stocked materials, assembled multiple car parts. Applied various parts and cloth palmistries.
Operated high-speed printing presses to produce quality materials efficiently.
Monitored equipment performance to identify and troubleshoot issues promptly.
Maintained cleanliness and organization of the work area for safety compliance.
QA receiving dock verifier
Walmart Distribution Center
01.2003 - 01.2012
My duties include making sure all freight received is correct and labeled and palletized correctly. Then assign a location for order filling in the warehouse and making sure that all order filling primes are set up correctly and cross-referenced in the computer with their correct reserves. Other responsibilities are investigating problems and writing errors to the associates that created the problem. I am also a member of the Safety Team which includes doing safety observations on coworkers and safety walks of the department to look for hazards.
Verified incoming shipments for accuracy and compliance with company standards.
Inspected products and packaging to ensure quality control measures were met.
Coordinated with warehouse staff to resolve discrepancies in inventory records.
Laborer
Cello foam INC.
01.1998 - 01.2012
Cut, glued, and shaped Styrofoam pieces using hot wires and computerized machinery to create precise designs.
Operated machinery for cutting and shaping foam products efficiently.
Assisted with loading and unloading materials from delivery trucks.
Maintained cleanliness and organization in work areas to ensure safety.
Education
Associates of Applied Science Degree - Business Administration
Ivy Tech Community College
01-2012
High School Diploma -
Martinsville High School
01-1996
Skills
Budget management
Profit and loss
Cost control
Inventory management
Operational efficiency
Vendor relationships
Team leadership
Employee training
Schedule management
Problem solving
Effective communication
Customer service
Timeline
General Manager
Taco Bell
01.2021 - Current
Press operator
LEAR INC.
01.2019 - 01.2012
General Manager
Bob Evans Restaurant
01.2012 - 01.2021
QA receiving dock verifier
Walmart Distribution Center
01.2003 - 01.2012
Laborer
Cello foam INC.
01.1998 - 01.2012
Associates of Applied Science Degree - Business Administration