Christopher Jorge Avetria
Union,NJ
Summary
Dynamic team player with proven customer service and problem-solving skills honed at Dunkin' Donuts. Excelled in fast-paced environments, significantly enhancing customer satisfaction through efficient service and high-quality standards. Demonstrated adaptability and teamwork, contributing to reduced wait times and maintaining stringent cleanliness, showcasing resilience and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Crew Member
Dunkin' Donuts
10.2020 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
University Academy Charter School
275 West Side Ave, Jersey City, NJ 0730506.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Engagement
- Taking Orders
- Flexible Schedule
- Drive-Thru Operations
- Resilience and persistence
- Positive Company Representation
- Team Player
- Adaptability and Flexibility
Timeline
Crew Member
Dunkin' Donuts
10.2020 - 12.2021
High School Diploma -
University Academy Charter School
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