Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Michael Mikus

South Milwaukee,WI

Summary

Driven professional with a proven track record at Festival Foods, enhancing guest experiences and fostering loyalty through exceptional customer service and a professional attitude. Skilled in POS systems and maintaining a sanitary work environment, I excel in leadership, managing teams effectively to achieve the highest level of customer satisfaction. I am an outgoing individual pursuing flexible part-time employment with availability for some weekend, evening, and holidays. I am a reliable worker with background in operating cash registers, stocking merchandise, keeping areas organized and leading others by example. I can prove highly motivated, proactive, and punctual with a team oriented mentality. I am also able to notice suspicious individuals and deter theft by providing customer service. You will see, I am a dedicated employee known for punctuality, work ethic and willingness to go beyond the expected. I am pursuing employment options where great customer service and a positive attitude will make a difference

Overview

9
9
years of professional experience

Work History

Guest Service Representative

Festival Foods
11.2023 - Current
  • Lotto/Lottery Sales
  • Greet every guest within 5ft radius
  • Current Greenfield city liquor licence
  • Manage Guest Services desk, self checkouts, and cashiers that need assistance.
  • Maintain accurate cash count in drawers
  • Friendly work environment
  • Thank every guest for shopping with us.
  • Sanitary work environment
  • Provide every guest with high quality service
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Caregiver

Castle Manor
11.2022 - 10.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Loss Prevention Officer

Kohls Department Store
02.2020 - 11.2020
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employees and customers to detect signs of theft.
  • Documented evidence of suspected theft and recovered merchandise
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.

Sales Representative

Synergy Mobile/ Verizon Wireless
07.2019 - 10.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Recomended sales and promotional improvements
  • High level of customer service with full attention
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Assistant Department Manager

Menards
07.2015 - 09.2018
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
  • Manage about 8 to 10 employees in a regular shift keeping them busy on projects

Education

EMT Certified - Emergency Medicine

Mt. San Jacinto Community College
Menifee, CA
06.2012

Skills

Customer Service

Computer Skills

POS Systems

Lotto/Lottery

Liquor License

Flexible Schedule

Guest experiences

Natural Leader

Professional Attitude

Highest level of customer satisfaction

Timeline

Guest Service Representative

Festival Foods
11.2023 - Current

Caregiver

Castle Manor
11.2022 - 10.2023

Loss Prevention Officer

Kohls Department Store
02.2020 - 11.2020

Sales Representative

Synergy Mobile/ Verizon Wireless
07.2019 - 10.2020

Assistant Department Manager

Menards
07.2015 - 09.2018

EMT Certified - Emergency Medicine

Mt. San Jacinto Community College
Christopher Michael Mikus