Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chuck Farrell

Harker Heights,TX

Summary

Seasoned Service Manager bringing 45 years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

21
21
years of professional experience

Work History

Service Manager

Patriot Buick GMC
07.2016 - 09.2025


  • Engaged with customers to understand needs and build positive relationships.
  • Participated in training sessions to gain knowledge of products and services offered.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Service Manager

Maserati Of Austin
05.2004 - 07.2016
  • Assisted in resolving customer inquiries and service issues to enhance satisfaction.
  • Supported management in daily operations by organizing schedules and resources.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored service staff performance and provided feedback for improvement.

Education

No Degree - Automotive Repair

St Phillips Technical College
San Antonio, TX
05-1979

Skills

  • Team leadership
  • Problem-solving
  • Customer service
  • Employee training and development

Timeline

Service Manager

Patriot Buick GMC
07.2016 - 09.2025

Service Manager

Maserati Of Austin
05.2004 - 07.2016

No Degree - Automotive Repair

St Phillips Technical College

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