Chyna Waters
Stockbridge,GA
Summary
Proven Supply Chain Specialist from CEVA Logistics Inc., adept in order management and fostering client relationships, significantly improved supply chain efficiency and customer satisfaction. Excelled in troubleshooting, ensuring seamless operations and strategic problem resolution. Demonstrates a strong blend of analytical prowess and interpersonal skills, driving process improvements and stakeholder trust.
Diligent Account Coordination with a solid background in managing client relationships and coordinating account activities. Proven track record of fostering client satisfaction and contributing to team goals. Demonstrated ability to streamline processes and improve communication through effective problem-solving and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Coordinator
Prosponsive Logistics
09.2024 - Current
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Updated internal databases with account information to maintain concise, clear records.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
Supply Chain Specialist
CEVA Logistics Inc.
04.2021 - 09.2024
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
- Spearheaded initiatives focused on process improvements within the supply chain function, driving efficiencies across the organization.
- Maintained high levels of accuracy in managing purchase orders, invoices, and shipping documentation for audit purposes.
- Improved consistency of on-time arrivals through effective logistics management and travel route planning.
- Reduced order lead times with streamlined procurement processes for increased customer satisfaction.
Import and Export Coordinator
Kuehne & Nagel
05.2019 - 04.2021
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
Receptionist Administrator
Bollore Logistics
08.2018 - 03.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Associate of Applied Business - Business Communications
Southern Crescent Technical College
Griffin, GA08-2022
High School Diploma -
Dutchtown High School
Hampton Ga05-2018
Skills
- Customer service
- Account management
- Order management
- Troubleshooting and problem resolution
- Sales support
- Relationship building
- Administration and operations
- Office management
- Workflow planning
- Appointment scheduling
Certification
- Autodesk Certified Professional (ACP)
Timeline
Account Coordinator
Prosponsive Logistics
09.2024 - Current
Supply Chain Specialist
CEVA Logistics Inc.
04.2021 - 09.2024
Import and Export Coordinator
Kuehne & Nagel
05.2019 - 04.2021
Receptionist Administrator
Bollore Logistics
08.2018 - 03.2019
- Autodesk Certified Professional (ACP)
Associate of Applied Business - Business Communications
Southern Crescent Technical College
High School Diploma -
Dutchtown High School
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