Chynna Roy
Queens,NY
Summary
I’m a high-energy professional skilled at welcoming guests, maintaining entrances and balancing loads to optimize operations. Collaborative, hardworking, adaptive, and efficient at prioritizing and handling simultaneous tasks to promote positive experiences. I believe my creative nature enhances this tremendously as well.
Overview
8
8
years of professional experience
Work History
Lead Hostess
The Bastion Collection
New York, NY
11.2022 - Current
- Managed staff by providing training, assigning duties, and resolving conflicts.
- Resolved customer complaints promptly with tactful diplomacy.
- Monitored dining room activities to ensure quality service standards were met.
- Assigned tasks to other hostesses based on their skill level or experience.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Answered phones promptly to record and confirm reservations.
Maitre D'
The Times Square Edition Hotel
New York, NY
08.2021 - 09.2022
- Ensured efficient operation of the dining room by managing staff duties and activities.
- Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
- Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
- Coordinated with marketing team for promotional materials for each event.
- Attended and participated in industry events.
Artist
Self-employeed
New York, NY
03.2017 - Current
- Organized and participated in art exhibitions to showcase work.
- Utilized various painting styles such as realism, abstract expressionism, impressionism.
- Developed new concepts for paintings or sculptures based on client requests.
- Promoted artwork through online platforms such as Etsy or Instagram.
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
- Analyzed trends in the art world to stay current and relevant in artistic expressions.
Education
Associate of Arts - Arts
Pensacola State College
Pensacola, FL08-2021
Some College (No Degree) - Art
Art Student League of New York
New York, NYSkills
- Customer service
- Conflict resolution
- Event coordination
- Communication skills
- Guest relations
- Brand representation
Timeline
Lead Hostess
The Bastion Collection
11.2022 - Current
Maitre D'
The Times Square Edition Hotel
08.2021 - 09.2022
Artist
Self-employeed
03.2017 - Current
Associate of Arts - Arts
Pensacola State College
Some College (No Degree) - Art
Art Student League of New York