Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cian McGill

South Lyon,MI

Summary

Dependable worker successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Organized worker with experience in various restaurant environments. Effective creator of service structures with thoughtful organization. Efficient facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

7
7
years of professional experience

Work History

Server

Witches Hat Brewing Company
06.2022 - Current
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.

Landscaping Crew Member

Briens Services
05.2021 - 09.2022
  • Created and maintained detailed records of landscaping projects for future reference.
  • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
  • Maintained routine landscaping schedules to boost lawn health.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Operated landscaping equipment with focus on safety and machine longevity.

Delivery Driver

Jets Pizza
11.2018 - 05.2021
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Processed payments by accepting cash, checks and credit and debit card payments.

Cashier

Village Liquor Lottery And Pizza
11.2016 - 08.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Welcomed customers and helped determine their needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Crew Member

Cold Stone Creamery
11.2015 - 11.2016
  • Replenished serving stations with fresh food and cleaned up spills.
  • Worked well with teammates and accepted coaching from management team.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Assisted other team members to achieve goals.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Bachelor of Arts - Economics

Michigan State University
East Lansing, MI
05.2024

Bachelor of Science - Business

Schoolcraft College
Livonia, MI
05.2021

High School Diploma -

South Lyon East High School
South Lyon, MI
06.2020

Skills

  • Sales Expertise
  • High-Volume Dining
  • Dining Customer Service
  • Food Sales and Promotion
  • Quality Control
  • Food Preparation and Safety
  • Stocking and Replenishing
  • Wine and Liquor Service
  • Guest Seating

Timeline

Server

Witches Hat Brewing Company
06.2022 - Current

Landscaping Crew Member

Briens Services
05.2021 - 09.2022

Delivery Driver

Jets Pizza
11.2018 - 05.2021

Cashier

Village Liquor Lottery And Pizza
11.2016 - 08.2017

Crew Member

Cold Stone Creamery
11.2015 - 11.2016

Bachelor of Arts - Economics

Michigan State University

Bachelor of Science - Business

Schoolcraft College

High School Diploma -

South Lyon East High School

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Cian McGill