Summary
Overview
Work History
Education
Skills
Websites
Volunteer & Leadership Experience
Additional Information
Certifications
Timeline
Generic
Ciara Bailey

Ciara Bailey

Robbinsdale,MN

Summary

Highly motivated and results orientated professional specializing in client relationship management with a focus on driving sales and exceeding margin targets. Effective in communicating and selling to clients using the three rhetorical strategies: Ethos, Pathos, and Logos. Experienced in executing strategic account plans, identifying upsell opportunities and collaborating with internal teams for seamless service delivery. Skilled in problem solving, promptly addressing client concerns, and negotiating mutually beneficial outcomes.

Overview

6
6
years of professional experience

Work History

Account Executive II

Worldwide Express
St. Louis Park, MN
12.2023 - Current
  • Promoted from Account Executive to Account Executive II
  • $2500 in weekly, 5-week average margin maintained for my promotion

Account Executive

Worldwide Express
St. Louis Park, MN
01.2023 - 12.2023
  • Promoted from SBS AE to AE in 6 months
  • Collaborated with cross-functional teams such as finance, operations, and marketing to identify new opportunities for growth.
  • 50-100 prospecting calls daily to develop and qualify new leads
  • 30-50 appointment dials daily to C-Suites, Operations, and Finance decision makers for meetings to gain new business
  • Running discovery, pricing, and closing meetings with future customers

SBS Account Executive

Worldwide Express
St. Louis Park, MN
07.2022 - 01.2023
  • Maintained accurate records of all sales activities using CRM software systems.
  • Managed accounts by providing ongoing technical support after the sale was completed.
  • Worked directly with UPS to transition current customers to Worldwide Express

General Manager

Tan Works
St. Paul, MN
09.2018 - 05.2022
  • Sales Executive promoted to General Manager
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

Bachelor of Arts - Business Management

Concordia University
St. Paul, MN
05.2022

Skills

  • Account Management
  • Interpersonal Skills
  • Lead Generation
  • Digital Literacy
  • Progress Reporting
  • Pipeline Management
  • CRM Management
  • Business Development
  • Adaptability
  • Teamwork and Collaboration

Volunteer & Leadership Experience

Lead the management team in a strategic business plan in my Business Capstone class for ReDO fitness and Shepherd of the Valley Church, a non-profit organization that combines the aspects of fitness and Christ. Worked directly besides the finance, fundraising, and marketing team. Lead a project for the Jordyn Clark Foundation, a non-profit charity dedicated to my late teammate, where we raised money, and assisted the foundation while also bringing awareness to mental health and suicide prevention. Frequent volunteer at Feed My Starving Children, a non-profit charity assisting third world countries combat hunger by making non-perishable meals, and Bridging, a non-profit charity that provides furniture and household supplies for the less fortunate.

Additional Information

Member of Concordia University St. Paul’s NCAA Division II Women’s Soccer team for four years. NSIC All-Conference Academic athlete while also obtaining Athlete of the Week for the University and NSIC Conference Defensive Player of the Week. Member of The Hidden Opponent (THO), a non-profit organization which helps promote mental health awareness within college athletes.

Certifications

  • Certified Nursing Assistant (CNA)
  • Cardiopulmonary Resuscitation Certified (CPR)
  • Automated External Defibrillator Certified (AED)

Timeline

Account Executive II

Worldwide Express
12.2023 - Current

Account Executive

Worldwide Express
01.2023 - 12.2023

SBS Account Executive

Worldwide Express
07.2022 - 01.2023

General Manager

Tan Works
09.2018 - 05.2022

Bachelor of Arts - Business Management

Concordia University
Ciara Bailey