Ciara Barreto
Moncks Corner,SC
Summary
A highly organized and detail-oriented Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Lead Patient Service Representative
Aspen Dental
04.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Balanced deposits and credit card payments each day.
- Entered patient demographic and insurance data into electronic medical record system.
Receptionist
Healing Touch Health Spa
08.2021 - 04.2022
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Caregiver
Faithful At Home Care
06.2019 - 03.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Associate of Science - Nursing
Trident Technical College
Charleston, SC08.2026
No Degree - Communications
Millersville University of Pennsylvania
Millersville, PAHigh School Diploma -
Ephrata High School
Ephrata, PA06.2019
Skills
- Team Leadership
- Organizational Skills
- Account Updating
- Payment Processing
- Patient Scheduling
- Dental Terminology
- Patient Relations
- Insurance Verification
- Phone and Email Etiquette
- Patient Flow Management
- Office Opening and Closing
- Patient Documentation
Timeline
Lead Patient Service Representative
Aspen Dental
04.2022 - Current
Receptionist
Healing Touch Health Spa
08.2021 - 04.2022
Caregiver
Faithful At Home Care
06.2019 - 03.2022
Associate of Science - Nursing
Trident Technical College
No Degree - Communications
Millersville University of Pennsylvania
High School Diploma -
Ephrata High School
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