Ciara S Boyd
DALLAS,TX
Summary
Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Representative
HCA Healthcare Inc.
Dallas, TX
04.2025 - Current
- Facilitated patient admissions and registrations, ensuring accurate data entry into electronic health record systems.
- Coordinated communication between patients, families, and healthcare providers to enhance patient experience.
- Assisted in resolving patient inquiries and concerns, promoting a supportive healthcare environment.
- Educated patients on available services and resources, improving overall satisfaction rates.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Unit Clerk
HCA Medical City Plano
Plano, TX, USA
03.2024 - 04.2025
- Managing patient records, scheduling appointments, and communicating with patients and staff with testing results and patient’s status change while following all HIPPA policies
- Managed patient admissions and discharge processes, ensuring accurate documentation and compliance with hospital protocols.
- Coordinated communication between healthcare staff, patients, and families to enhance service delivery and satisfaction.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Transporter
HCA Medical City Plano
Plano, TX, USA
07.2023 - 03.2024
- .
- Coordinated safe transport of patients and medical equipment throughout facility.
- Assisted nursing staff with timely patient movement to enhance workflow efficiency.
- Implemented process improvements that reduced wait times for patient transfers.
- Warmly greeted patients and visitors and made each feel welcome.
Patient Transport Lead
Aramark
06.2022 - 07.2023
- Adheres to all established systems and training programs to provide a safe working environment. Follows OSHA regulations and other local, state, and federal regulations. Pulling Daily reports to ensure that the flow and quota for the day is being met.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Patient Transporter
Aramark
03.2022 - 06.2022
- Transported patients safely between departments, ensuring comfort and care during transfers.
- Coordinated with nursing staff to schedule timely patient movements, optimizing workflow efficiency.
- Maintained cleanliness and organization of transport equipment, promoting a hygienic environment.
- Assisted in training new transport personnel on safety protocols and operational procedures.
- Monitored patient conditions during transport, promptly reporting any changes to medical staff.
Shift Lead
Circle K
04.2018 - 03.2022
- Managing patient records, scheduling appointments, and communicating with patients and staff with testing results and patient’s status change while following all HIPPA policies
- Managed patient admissions and discharge processes, ensuring accurate documentation and compliance with hospital protocols.
- Coordinated communication between healthcare staff, patients, and families to enhance service delivery and satisfaction.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Education
Associate of Science - Counseling Psychology
UNIVERSITY OF PHOENIX
Phoenix, AZ05-2016
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Patient data confidentiality
- Patient intake
- Recordkeeping
- Patient admitting
- Registration process management
- Clinical data entry
- Healthcare
- Multitasking and organization
- Team leadership
Certification
- Licensed: BLS
Timeline
Patient Representative
HCA Healthcare Inc.
04.2025 - Current
Unit Clerk
HCA Medical City Plano
03.2024 - 04.2025
Transporter
HCA Medical City Plano
07.2023 - 03.2024
Patient Transport Lead
Aramark
06.2022 - 07.2023
Patient Transporter
Aramark
03.2022 - 06.2022
Shift Lead
Circle K
04.2018 - 03.2022
Associate of Science - Counseling Psychology
UNIVERSITY OF PHOENIX