Ciarra Burke
Los Angeles,CA
Summary
Hospitality professional with a strong focus on training teams in food safety and customer service protocols. Proven ability to enhance operational efficiency and elevate guest experiences through effective supervision and workflow coordination.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Lead
Lala Land Cafe
Glendale, California
04.2026 - Current
- Trained new cafe team members on food safety and customer service protocols.
- Monitored health and safety compliance within cafe environment to ensure safe operation for staff and customers.
- Supervised daily cafe operations, ensuring smooth workflow and team coordination.
- Managed opening and closing duties such as setting up registers, restocking shelves, cash balancing.
- Oversaw inventory management by placing orders and tracking supplies to maintain optimal stock levels.
Lot Porter
Bruce Titus Ford CDJR
Shelton, WA
06.2025 - 04.2026
- Transported, organized, and parked vehicles safely throughout dealership and service areas.
- Assisted sales and service teams by efficiently retrieving vehicles and coordinating customer deliveries.
- Oversaw vehicle key management to maintain security and ensure timely accessibility for test drives.
- Performed routine vehicle inspections to uphold cleanliness and identify maintenance needs.
- Conducted inspections to identify cleanliness, damage, and maintenance needs prior to delivery or display.
- Performed thorough interior and exterior detailing to ensure vehicles met dealership presentation standards.
Waitress
Gus and Andy's
Montrose, CA
03.2022 - 03.2025
- Executed host, waitress, and busser tasks, adapting to dynamic responsibilities to maintain service flow.
- Assisted other wait staff members in times of heavy customer traffic.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with kitchen staff to ensure timely meal delivery.
Shift Lead
Yogurtland
Eagle Rock, CA
04.2021 - 02.2023
- Trained new employees on company policies, operational procedures, and customer service standards.
- Fostered a team-oriented environment to increase morale and productivity.
- Supported team members by addressing inquiries and providing assistance with various tasks.
- Delegated tasks to employees and monitored activities and task completion.
- Performed daily and weekly maintenance and cleaning of machines
Education
High school diploma -
Options for Youth
Pasadena, CA01-2023
Skills
- Food safety compliance
- Inventory management
- Shift management
- Workflow coordination
- Team leadership
- Customer engagement
- Team collaboration
- Attention to detail
- Adaptability
Certification
- CPR Certification
- Food Handler Certification
Timeline
Shift Lead
Lala Land Cafe
04.2026 - Current
Lot Porter
Bruce Titus Ford CDJR
06.2025 - 04.2026
Waitress
Gus and Andy's
03.2022 - 03.2025
Shift Lead
Yogurtland
04.2021 - 02.2023
High school diploma -
Options for Youth