Ciarra Craig

Dedicated and detail-oriented administrative assistant with experience supporting daily office operations in a fast-paced community environment. Skilled in customer service, scheduling, data entry, member communication, and maintaining organized records while providing professional support to staff and members.

• Maintained accurate records, schedules, and administrative documents, ensuring timely access to information for team and management.
• Managed front desk operations and assisted members with registrations, inquiries, and account updates
• Composed letters, memos, reports, and presentations, facilitating clear communication for management and enhancing organizational effectiveness.
• Organized logistics and coordinated resources for events, contributing to successful execution and member engagement.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Assisted customers with account inquiries and transaction issues.
• Resolved customer complaints through effective communication and problem-solving.
• Educated clients on banking products and services to enhance their experience.

• As a senior counselor i supported underprivileged youth by facilitating personal growth and community involvement through structured activities and mentorship. I also maintain a safe environment and support the emotional and social development of all participants.
• CPR certified since joining the YMCA
• Develop and implement lesson plans tailored to youth needs
• Guide participants in setting and achieving personal and educational goals
• Encourage civic engagement and community awareness

Supported store operations and customer satisfaction through effective communication, teamwork, and attention to detail.

• Provided attentive customer service and product knowledge
• Assisted in inventory and the achievement of store metrics
• Collaborated with team members to ensure smooth daily operations