Cielo Polanco
Summary
Motivated and personable professional with experience in customer service, administrative support, and creating positive experiences for others. Skilled at building strong relationships, staying organized, and managing daily tasks efficiently in fast-paced environments. Passionate about helping others, problem-solving, and contributing to a supportive and well-functioning team.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
South Bay Primary Medical Group
05.2022 - Current
- Streamlined administrative processes and organized systems to enhance office efficiency.
- Managed data entry and database oversight to ensure accurate record-keeping of vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained files and archived outdated records to improve document organization and retrieval efficiency.
Sales Associate
Orangetheory Fitness
04.2025 - 07.2026
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Cultivated customer relationships to drive repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Created positive first impressions to engage existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance and share best practices.
Administrative Team Lead
Ole Ambassador
05.2024 - 08.2024
- -Fostered welcoming atmosphere for incoming students at University of San Diego, enhancing their transition experience.
- -Led and organized team members, promoting a collaborative and efficient work environment.
- -Consistently demonstrated reliability by ensuring tasks were completed on time and to a high standard.
- -Created and distributed welcome packets to facilitate smooth onboarding for new students.
- -Dedicated extra hours to support team operations and ensure project completion. to ensure all tasks were completed thoroughly and to the best of my ability.
- -Provided support to the team by running errands, maintaining a positive attitude and strong sense of teamwork.
Education
Bachelor of Science - Neuroscience
University of San Diego
San Diego, CA05-2027
High School Diploma -
Mater Dei Catholic High School
Chula Vista05-2023
Skills
- Office management
- Data management
- Health compliance
- Time management
- Sales support
- Customer engagement
- Fluent in two languages
- Team collaboration
- Problem-solving
- Multitasking
- Relationship building
- Service oriented
Clinical Experience
Physician Shadowing — Orthopedic Surgery, Urgent Care, Pediatrics, and Osteopathic Medicine
June 2026 – August 2026
- Observed physicians across multiple specialties to gain exposure to diverse clinical environments, patient interactions, and approaches to care
- Gained insight into clinical decision-making, diagnosis, treatment planning, and communication between physicians and patients
- Developed a deeper understanding of the physician’s role in providing compassionate, patient-centered care through both allopathic and osteopathic perspectives
Awards
Awarded National Honor Society 2019-2023, Honor Roll First Semester and Second Semester 2019-2020, Honor Roll First Semester and Second Semester 2020-2021, Honor Roll First Semester and Second Semester 2021-2022, Honor Roll First Semester and Second Semester 2022-2023, California Scholarship Federation Scholarship Recipient, Second Honor USD Dean's Pick 2023-2026
Affiliations
- Magenta Movement Events Director
- Magenta Movement Vice President
- Kappa Alpha Theta Scholarship Director
- Kappa Alpha Theta Vice President Panhellenic
- Red Cross Member
- STEM Club
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Orangetheory Fitness
04.2025 - 07.2026
Administrative Team Lead
Ole Ambassador
05.2024 - 08.2024
Administrative Assistant
South Bay Primary Medical Group
05.2022 - Current
Bachelor of Science - Neuroscience
University of San Diego
High School Diploma -
Mater Dei Catholic High School