Ciena Hild-Montes
Sparks
Summary
Experience in fast-paced environments. Proven abilities in staff motivation, training, and inventory management. Aiming to leverage expertise in team performance and customer satisfaction to contribute to operational success.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Dutch Bros
Reno, NV
09.2022 - Current
- Supervised team performance to ensure high-quality service and customer satisfaction.
- Trained new baristas on beverage preparation and customer interaction techniques.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Managed inventory levels, ensuring stock availability for daily operations.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Receiving Associate
Home Depot
Reno, NV
08.2023 - 09.2024
- Received and verified incoming merchandise against purchase orders for accuracy.
- Organized and maintained stock levels in designated warehouse areas to optimize efficiency.
- Operated warehouse equipment, including forklifts and pallet jacks, to facilitate product movement.
- Collaborated with team members to streamline receiving processes and reduce delays.
- Unloaded pallets and deliveries and organized products in warehouse.
Manager
Keva Juice
Reno, NV
06.2021 - 11.2022
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Established standard operating procedures for food safety compliance and operational consistency.
- Fostered a positive work environment, encouraging teamwork and employee engagement initiatives.
Education
High School Diploma -
Damonte Ranch High School
Reno, NVAssociates - Criminal Justice
TMCC
05-2027
Skills
- Cleanliness maintenance
- Training
- Cash handling accuracy
- Drink preparation speed
- Staff motivation
- POS system operation
- Customer Service
- Quick Learner
Timeline
Receiving Associate
Home Depot
08.2023 - 09.2024
Barista Shift Supervisor
Dutch Bros
09.2022 - Current
Manager
Keva Juice
06.2021 - 11.2022
High School Diploma -
Damonte Ranch High School
Associates - Criminal Justice
TMCC