Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciera Aldaco

Perrysburg,OH

Summary

Results-driven professional with a strong background in telemarketing and customer service. Known for effective communication and attention to detail, contributing to lead generation and improved sales strategies.

Overview

6
6
years of professional experience

Work History

Telemarketer

Great Lakes Home Remodeling
Toledo, OH
01.2025 - Current
  • Analyzed customer feedback to enhance call approaches and product offerings.
  • Trained new telemarketers on effective communication techniques and company protocols.
  • Developed targeted calling lists based on market research to maximize outreach efforts.
  • Monitored industry trends to adapt strategies and maintain competitive edge in telemarketing campaigns.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Bartender

Madhouse Bar & Grill
Perrysburg, OH
06.2022 - 10.2025
  • Crafted and served signature cocktails, enhancing customer satisfaction and experience.
  • Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
  • Trained new staff on drink preparation techniques and customer service protocols.

Telemarketer

UMG
Toledo, OH
01.2020 - 03.2022
  • Conducted outbound calls to generate leads and promote products effectively.
  • Engaged potential customers, delivering clear product information and addressing inquiries.
  • Utilized CRM software to track interactions and manage customer relationships efficiently.
  • Collaborated with sales team to refine scripts and improve conversion rates.

Education

High School Diploma -

Bowsher Highschool
Toledo, OH
05-2016

Skills

  • Customer service
  • Email and telephone etiquette
  • Customer engagement
  • Inbound and outbound calls
  • Data entry
  • Attention to detail
  • Script reading
  • Scripted calls
  • Documentation and reporting
  • Inbound call management
  • Call center operations
  • Warm calling
  • Appointment scheduling

Timeline

Telemarketer

Great Lakes Home Remodeling
01.2025 - Current

Bartender

Madhouse Bar & Grill
06.2022 - 10.2025

Telemarketer

UMG
01.2020 - 03.2022

High School Diploma -

Bowsher Highschool