Results-driven professional with a strong background in telemarketing and customer service. Known for effective communication and attention to detail, contributing to lead generation and improved sales strategies.
Overview
6
6
years of professional experience
Work History
Telemarketer
Great Lakes Home Remodeling
Toledo, OH
01.2025 - Current
Analyzed customer feedback to enhance call approaches and product offerings.
Trained new telemarketers on effective communication techniques and company protocols.
Developed targeted calling lists based on market research to maximize outreach efforts.
Monitored industry trends to adapt strategies and maintain competitive edge in telemarketing campaigns.
Managed a high volume of calls daily while maintaining professionalism and efficiency.
Answered calls, took messages, and transferred calls to correct individuals.
Completed daily cold calling and outreach to build sales pipeline.
Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Bartender
Madhouse Bar & Grill
Perrysburg, OH
06.2022 - 10.2025
Crafted and served signature cocktails, enhancing customer satisfaction and experience.
Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
Trained new staff on drink preparation techniques and customer service protocols.
Telemarketer
UMG
Toledo, OH
01.2020 - 03.2022
Conducted outbound calls to generate leads and promote products effectively.
Engaged potential customers, delivering clear product information and addressing inquiries.
Utilized CRM software to track interactions and manage customer relationships efficiently.
Collaborated with sales team to refine scripts and improve conversion rates.