Ciera Kraus
River Falls,WI
Summary
Proven track record in high-volume dining environments, demonstrated at Strikers Lanes & Sports Bar, where I enhanced guest experiences and efficiently managed cash transactions. Adept at upselling and promoting specials, I embody teamwork and high-energy stamina, significantly boosting revenue and customer satisfaction. Skilled in both interpersonal communications and meticulous documentation, I excel under pressure, ensuring optimal service and compliance. Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.
Overview
3
3
years of professional experience
Work History
Bartender
Strikers Lanes & Sports Bar
06.2023 - Current
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Beverage Cart/Bartender
Badlands Golf Course
04.2023 - Current
- Operated Tee Book System and efficiently checking guests in a promptly manner
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
Seasonal Tax Assistant
Geissler CPA
12.2023 - 04.2024
- Gathered necessary documentation and successfully resolving issues on behalf of clients.
- Collaborated with team members to fully complete complex tax returns accurately and efficiently.
- Managed multiple projects concurrently while maintaining strict deadlines for filing tax returns or extensions.
- Handled all communications between clients and taxing authorities
- Maintained strong client relationships by providing personalized support, addressing concerns promptly and professionally.
- Assembled multi-state income tax returns for both individuals and businesses
Server/Bartender
Grizzly's Wood-Fired Grill & Bar
07.2021 - 05.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
Education
Master of Science - Applied Psychology
Grand Canyon University
Phoenix, AZ12.2025
Bachelor of Science - Exercise Science
University of Wisconsin - Eau Claire
Eau Claire, WI12.2022
Skills
- High-Volume Dining
- High-Energy and Stamina
- Cool Under Pressure
- Bathroom Servicing
- Specials Promotion and Upselling
- Team Player
Internship
St. Croix Acceleration, Hudson, WI
Lead athletes through variety of sessions such as:
-Speed Training sessions on the Super treadmill
-Hockey training sessions on the patented Skating Treadmill
-Plyometric sessions (including footwork, speed, strength, and power type)
- Strength Training Sessions
Adjust Protocol according to ability, conditioning, and skill of athletes.
Timeline
Seasonal Tax Assistant
Geissler CPA
12.2023 - 04.2024
Bartender
Strikers Lanes & Sports Bar
06.2023 - Current
Beverage Cart/Bartender
Badlands Golf Course
04.2023 - Current
Server/Bartender
Grizzly's Wood-Fired Grill & Bar
07.2021 - 05.2023
Master of Science - Applied Psychology
Grand Canyon University
Bachelor of Science - Exercise Science
University of Wisconsin - Eau Claire
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