Summary
Overview
Work History
Education
Skills
Timeline
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Ciera Terrell

Ciera Terrell

Rougemont,NC

Summary

Dynamic Treatment Coordinator with a proven track record at Lane and Associates Family Dentistry, enhancing case acceptance rates through effective communication and financial counseling. Skilled in appointment scheduling and HIPAA compliance, I excel in creating a welcoming environment while ensuring efficient office administration and patient care.

Healthcare professional with proven track record in coordinating patient treatments and optimizing care management. Extensive experience in building trust with patients and their families while ensuring efficient communication with medical staff. Noted for exceptional organizational skills and collaborative approach to achieving successful patient outcomes.

Overview

6
6
years of professional experience

Work History

Treatment Coordinator

Lane and Associates Family Dentistry
09.2023 - 05.2024
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Researched billing issues, scheduled appointments and verified insurance coverage.

Dental Assistant

Lane and Associates Family Dentistry
09.2023 - 05.2024
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Front Desk Receptionist

The Morrisville Dentist
08.2018 - 04.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Dental Assistant

The Morrisville Dentist
08.2018 - 04.2020
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Prepared patient x-rays and images for dentist review.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Education

Dentistry

Miller-Motte Technical College
NC
02-2017

High School Diploma -

Middle College High School
Durham, NC
05-2008

Skills

  • Appointment scheduling
  • HIPAA compliance
  • Office administration
  • Financial counseling
  • Insurance verification
  • Dental care
  • Exam room preparation
  • X-ray interpretation skills

Timeline

Treatment Coordinator

Lane and Associates Family Dentistry
09.2023 - 05.2024

Dental Assistant

Lane and Associates Family Dentistry
09.2023 - 05.2024

Front Desk Receptionist

The Morrisville Dentist
08.2018 - 04.2020

Dental Assistant

The Morrisville Dentist
08.2018 - 04.2020

Dentistry

Miller-Motte Technical College

High School Diploma -

Middle College High School
Ciera Terrell