Cierra Bailey
Rock Hill ,SC
Summary
Dynamic dental receptionist with a proven track record at Dental Direct, excelling in patient scheduling and insurance verification. Skilled in maintaining HIPAA compliance and enhancing patient communication, I effectively resolved billing inquiries and improved service delivery. Proficient in electronic dental records and committed to delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
New Hope Treatment Ctr
Rock Hill, SC
07.2020 - 02.2026
- Managed patient registration processes to ensure accuracy and efficiency.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated scheduling for appointments, ensuring optimal use of resources and staff.
- Assisted with insurance verification, improving patient access to services.
Dental Receptionist
Dental Direct
Los Angeles, CA
06.2020 - 02.2026
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Assisted patients with insurance verification and explained payment options effectively.
- Maintained organized patient records, ensuring compliance with privacy regulations.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient billing processes for timely, accurate payments.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Education
High School Diploma - Health Administration
Z.B Vance High School
Charlotte, NC06.2013
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Payment processing
- Insurance verification
- Records management
- HIPAA compliance
- Team collaboration
- Data entry
- Electronic dental record (EDR)
- Registered dental assistant license
Timeline
Patient Access Representative
New Hope Treatment Ctr
07.2020 - 02.2026
Dental Receptionist
Dental Direct
06.2020 - 02.2026
High School Diploma - Health Administration
Z.B Vance High School