Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cierra Hankins

Chicago,IL

Summary

Versatile professional with dual expertise in security and home care. Security Officer skilled in incident reporting and customer service, ensuring safety for staff and visitors. Home Care Aide experienced in providing compassionate support and personal care, dedicated to improving clients' quality of life. Cashier / Customer Service

Friendly and detail-oriented Cashier with strong customer service skills and experience handling cash, credit, and electronic transactions. Skilled at resolving customer concerns, maintaining accuracy in fast-paced environments, and providing a positive shopping experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Officer

Saint Antony Rehabilitation and Children Hospital
09.2024 - 08.2025

• Conduct regular patrols of hospital facilities and surrounding areas to maintain a safe environment.

• Monitor surveillance systems and report suspicious activity in a timely manner.

• Control access to restricted areas, check IDs, and issue visitor passes.

• Respond to emergencies, alarms, and disturbances with professionalism and calm under pressure.

• Prepare detailed incident and daily activity reports for management review.

• Assist hospital staff, patients, and visitors with directions and safety needs while maintaining security standards.

CNA - Certified Nursing Assistant

Serenity Healthcare
07.2022 - 07.2023
  • Prepares meals
  • Gathers biophysical, psychosocial, spiritual, cultural, and age appropriate information from patients, including information on the signs/symptoms of abuse or neglect
  • Maintains clinical records, signs each record and makes significant comments
  • Assists with simple, non-sterile dressings, testing urine, measuring and recording intake and output, using devices to aid in normal living activities, and teaching self-care hygiene
  • Meets or exceeds established productivity standard while maintaining quality patient care
  • Provide safe and direct personal care to patients in the home setting under direct supervision of appropriate professional
  • Personal Care - Perform and/or assist patient with personal care activities, such as, baths, showers, skin and hair care, and oral hygiene
  • Patient Observation - Notify N of any changes in patient condition in a timely manner and document appropriately
  • Documentation - Record all required information on patient chart completely

Cashier/Customer Service

Kentucky Fried Chicken
10.2021 - 07.2022
  • Make and prepare guest orders with accuracy and efficiency.
  • Provide a top-notch guest experience that includes friendly interactions, hot & fresh meals and a commitment to cleanliness.
  • Contribute to the overall positive and collaborative family environment.

Education

High school - undefined

Excel Academy of Englewood
Chicago, IL
07.2019

Skills

  • Customer service and guest services
  • Surveillance and patrols
  • Access control and visitor management
  • Emergency response and safety protocols
  • Report writing and documentation
  • Communication skills
  • Team collaboration and independent work

Certification

20 hr PERC card

Timeline

Security Officer

Saint Antony Rehabilitation and Children Hospital
09.2024 - 08.2025

CNA - Certified Nursing Assistant

Serenity Healthcare
07.2022 - 07.2023

Cashier/Customer Service

Kentucky Fried Chicken
10.2021 - 07.2022

High school - undefined

Excel Academy of Englewood