Cierra Lehman
Longview,WA
Overview
5
5
years of professional experience
Work History
Cashier
Chevron
07.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Assisted customers with returns, refunds and resolving transaction issues
Crew Member
McDonald's
10.2018 - 06.2019
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Cleaned and maintained all areas of restaurant to promote clean image
- Kept food preparation area, equipment, and utensils clean and sanitary
- Provided excellent customer service by greeting customers and meeting quality expectations
Barista
Safeway Starbucks
08.2017 - 07.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Cleaned counters, machines, utensils, and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Made and served brand-specific café beverages with focus on speed, quality and consistency
- Recommended products based on solid understanding of individual customer needs and preferences
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Monitored supply levels at counter and maintained customer areas to meet typical demands
Education
High School Diploma -
Mark Morris High School
Longview, WA06.2018
Skills
- Customer assistance
- Money handling
- Drawer management
- Customer Relations
- Refunds and exchanges
- Cleaning and sanitizing
Timeline
Cashier
Chevron
07.2022 - 07.2022
Crew Member
McDonald's
10.2018 - 06.2019
Barista
Safeway Starbucks
08.2017 - 07.2018
High School Diploma -
Mark Morris High School