Cierra Moore
Cypress,TX
Summary
Results-driven Store Manager experienced in enhancing store operations and team performance. Achieved reductions in transaction errors and improved customer satisfaction through targeted training and visual merchandising strategies. Focused on implementing scalable staffing solutions to support multi-store growth and drive sustained revenue and KPI improvements.
Overview
8
8
years of professional experience
Work History
Store Manager
HEYDUDE
Tomball, USA
08.2022 - Current
- Managed daily store operations and staff scheduling for optimal efficiency.
- Oversaw inventory management to ensure accurate stock levels and timely replenishment.
- Implemented visual merchandising strategies that improved product presentation and customer engagement.
- Trained and mentored team members in customer service techniques and product knowledge to improve customer experience.
- Resolved customer inquiries and complaints to maintain high satisfaction levels consistently.
- Ensured compliance with company policies and safety regulations throughout the store.
- Led team of 22 to achieve individual and collective goals.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Store Manager
Famous footwear
Houston, USA
06.2021 - 07.2023
- Led team of 21 employees, ensuring training and tools were provided for effective performance and adherence to KPTS standards
- Managed weekly staff schedules in Kronos to cover peak shifts and reduce overtime costs
- Trained new hires on POS operations and loss prevention procedures to lower transaction errors
- Resolved customer escalations by addressing concerns related to returns and exchanges, restoring satisfaction and encouraging repeat visits
- Improved visual merchandising by resetting displays per lead guidelines, boosting in-store product viability
- Analyzed sales trends to identify patterns, informing product placement decisions and adjusting layouts to align with local demand
- Oversaw inventory management to ensure accurate stock levels and timely replenishment.
- Implemented visual merchandising strategies to enhance product presentation and appeal.
Customer Service Representative
Amazon.com
Cleveland, USA
09.2019 - 08.2021
- Resolved issues through effective communication and problem-solving techniques.
- Handled escalated customer complaints with professionalism and empathy.
- Assisted customers with inquiries and product information efficiently.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Utilized Amazon's customer service tools to track and manage support requests.
- Provided feedback on customer interactions to improve service processes.
- Documented customer interactions accurately in the CRM system for reference.
- Trained new representatives on company policies and procedures effectively.
Retail Supervisor/Manager
PUMA
Aurora, USA
11.2020 - 06.2021
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Supervised daily operations of retail floor to enhance customer experience.
- Trained and mentored new team members on product knowledge and sales techniques.
- Supervised work of cashiers, trained new team members and monitored performance.
- Managed inventory levels and organized stockroom for efficient access to products.
- Implemented visual merchandising standards to showcase brand identity effectively.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Ensured compliance with company policies and procedures in all retail activities.
Customer Service Manager
Burlington Stores
Macedonia, USA
11.2018 - 01.2021
- Supervised daily operations of customer service department.
- Trained staff on effective communication and problem-solving techniques.
- Developed customer service policies to enhance team performance.
- Resolved escalated customer issues efficiently and professionally.
- Collaborated with management to address customer feedback and concerns.
- Monitored team performance and provided constructive feedback regularly.
- Implemented training programs for new hires on systems and procedures.
Customer Service Representative
DialAmerica
Middleburg Heights, USA
09.2018 - 06.2020
- Handled escalated customer complaints with professionalism and empathy.
- Resolved issues through effective communication and problem-solving techniques.
- Assisted customers with inquiries and product information efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided feedback on customer interactions to improve service processes.
- Documented customer interactions accurately in the CRM system for reference.
Customer Rep
Fifth Third Bank
Cleveland, USA
06.2018 - 06.2020
- Educated clients on banking products and services tailored to their needs.
- Provided product and service information to customers.
- Assisted customers with account inquiries and transaction processing.
- Demonstrated strong problem solving skills in addressing customer issues.
- Maintained accurate records of customer interactions and transactions in the system.
- Processed loan applications and verified customer documentation efficiently.
- Executed data entry activities promptly.
- Developed positive relationships with customers through friendly interactions.
- Trained new staff on customer service protocols and banking systems effectively.
- Monitored customer accounts for changes or updates.
Education
Maplewood High School
Nashville, TNSkills
- Store operations oversight
- Inventory management
- Visual merchandising
- Sales analysis
- Customer relationship management
- Staff management
- Employee scheduling
- Staff training
- Store opening and closing procedures
- Team leadership
- Team building
- Customer service
- Effective communication
- Problem solving
- Inventory oversight
Timeline
Store Manager
HEYDUDE
08.2022 - Current
Store Manager
Famous footwear
06.2021 - 07.2023
Retail Supervisor/Manager
PUMA
11.2020 - 06.2021
Customer Service Representative
Amazon.com
09.2019 - 08.2021
Customer Service Manager
Burlington Stores
11.2018 - 01.2021
Customer Service Representative
DialAmerica
09.2018 - 06.2020
Customer Rep
Fifth Third Bank
06.2018 - 06.2020
Maplewood High School