Cierra Peterson
Virginia Beach,VA
Summary
Detail-oriented professional with over eight years in the food service industry. Expertise in managing daily operations, ensuring compliance with health regulations, and enhancing customer satisfaction. Committed to operational excellence and effective team leadership.
Overview
14
14
years of professional experience
Work History
Shift Leader
Starbucks
Virginia Beach, Virginia
12.2017 - Current
- Delivered exceptional customer service by promptly resolving guest complaints, enhancing overall customer satisfaction.
- Supervised daily operations to ensure efficient coffee shop functionality.
- Ensured compliance with food safety and health regulations during shifts.
- Monitored inventory levels and placed supply orders to maintain stock availability.
- Maintained cleanliness and organization of store environment consistently.
- Verified accuracy of cash drawers during opening and closing shifts.
- Collaborated with general manager on operational planning and executed company initiatives to improve team effectiveness.
- Performed basic maintenance tasks, including changing light bulbs and replacing equipment parts.
Manager
Tropical Smoothie
Suffolk, Virginia
01.2013 - 06.2016
- Managed daily operations to ensure smooth service and product quality.
- Trained and supervised team members on customer service protocols.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Ensured compliance with health and safety regulations in food preparation.
- Implemented inventory management practices to reduce waste.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Churchland High School
Portsmouth, VA06-2015
Skills
- Customer service
- Health regulations compliance
- Inventory management
- Cash handling
- Operational planning
- Team leadership
- Team mentoring
- Problem solving
- Attention to detail
- Time management
- Equipment troubleshooting
- Customer experience
- Decision-making capacity
Timeline
Shift Leader
Starbucks
12.2017 - Current
Manager
Tropical Smoothie
01.2013 - 06.2016
High School Diploma -
Churchland High School