Cindy Anderson
Bardstown,KY
Summary
Accomplished Night Auditor at Bardstown Motor Lodge with expertise in front desk operations and problem-solving. Minimized errors through meticulous financial management, ensuring accurate records and smooth operations. Cultivated strong customer relationships, resulting in improved satisfaction and operational efficiency. Known for a strong work ethic and exceptional multitasking abilities, consistently achieving excellence in guest services and night audit reports.
Overview
7
7
years of professional experience
Work History
Night Auditor
Bardstown Motor Lodge
Bardstown, KY
10.2023 - 11.2024
- Identified and marked discrepancies in guest ledgers.
- Managed nightly reviews of room usage and financial performance.
- Managed cash and credit card transactions at the front desk, significantly minimizing errors.
- Generated daily reports to confirm accuracy of totals.
- Managed critical incidents with composure and expertise.
Service Deli Manager
Pilot Travel Centers
Pasadena, TX
08.2022 - 07.2023
- Enforced food safety standards by ensuring proper handling techniques were consistently applied throughout operations.
- Cultivated strong relationships with vendors to negotiate favorable pricing on products and supplies.
- Enhanced operational efficiency through the implementation of standardized procedures for food preparation, storage, and waste disposal.
- Developed strong rapport with customers by addressing concerns promptly and ensuring their satisfaction with deli products and services.
- Streamlined ordering processes to optimize product selection, quality, and costeffectiveness.
- Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
- Managed inventory levels for optimal freshness and product availability, reducing waste and spoilage.
- Expanded customer base by introducing new menu offerings based on market trends and consumer preferences.
- Created visually appealing displays that showcased featured items, resulting in increased sales of specialty products.
- Established effective communication channels between staff members to ensure smooth daily operations in the service deli department.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, well-stocked deli area.
Housekeeping and Laundry Attendant
Best Western Hotel
Humble, TX
06.2020 - 07.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
Front Office Assistant
Durham Publications
Houston, TX
08.2017 - 05.2020
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Guest services
- Customer service
Timeline
Night Auditor
Bardstown Motor Lodge
10.2023 - 11.2024
Service Deli Manager
Pilot Travel Centers
08.2022 - 07.2023
Housekeeping and Laundry Attendant
Best Western Hotel
06.2020 - 07.2022
Front Office Assistant
Durham Publications
08.2017 - 05.2020