Cindy Garcia
Santee
Summary
Dynamic Office Manager with a proven track record at Liberty Station Orthodontics, excelling in staff training and administrative oversight. Expert in scheduling and documentation, I fostered a collaborative workplace culture while managing resources and resolving client inquiries, enhancing operational efficiency, and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager
Liberty Station Orthodontics
San Diego
09.2012 - Current
- Developed and implemented office policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed front desk operations including greeting visitors, answering questions, or directing them to appropriate personnel.
- Supervised staff members, organized schedules, and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored payments due from clients, and promptly contacted clients with past-due payments.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated meetings, conferences, travel arrangements, and department activities.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy before signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Administered payroll and maintained proper documentation of employee personnel.
- Resolved customer inquiries promptly while maintaining positive relationships with clients.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Front Office Receptionist
Alex Corondoni D.D.S
San Diego
02.2009 - 09.2012
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with health and safety regulations within the front office area.
- Verify insurance, and send out claims.
- Checked patients in and out.
- Post payments
Dental Assistant
Sutra Dental Spa
San Diego
01.2006 - 02.2009
- Sterilized instruments according to established guidelines and protocols.
- Checked with participants throughout procedures to help alleviate anxiety.
- Exposed dental diagnostic x-rays.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Ensured compliance with infection control policies and procedures.
Dental Assistant
Beautiful Smile Dentistry
San Diego
03.2003 - 05.2006
- Sterilized instruments according to established guidelines and protocols.
- Exposed dental diagnostic x-rays.
- Ensured compliance with infection control policies and procedures.
- Documented patient records during procedures, and added notes taken to the treatment chart.
- Documented patient records, with procedures performed, and added notes to charts.
- Kept track of treatment information in patient records.
- Answered phones, Scheduled patients
Education
High School Diploma -
El Cajon
El Cajon, CA06-1995
Skills
- Scheduling
- Facility management
- Documentation expertise
- Payroll and budgeting
- Staff training
- Scheduling and calendar management
- Human resources
- Administrative oversight
- Staff management
- Customer service
- Team supervision
- Documentation and control
Certification
- X-Ray License
- Coronal Polishing
- CPR
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Office Manager
Liberty Station Orthodontics
09.2012 - Current
Front Office Receptionist
Alex Corondoni D.D.S
02.2009 - 09.2012
Dental Assistant
Sutra Dental Spa
01.2006 - 02.2009
Dental Assistant
Beautiful Smile Dentistry
03.2003 - 05.2006
High School Diploma -
El Cajon
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