Cindy Joseph
Hillside,NJ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance, and effectively communicates instructions. Open to a diverse working dynamics.
Overview
28
28
years of professional experience
Work History
Concierge
NFC Amenity
Jersey City, NJ
01.2023 - Current
- Managed guest inquiries and provided tailored recommendations for services and attractions.
- Coordinated transportation arrangements, ensuring seamless travel experiences for residents and guests.
- Oversaw front desk operations, ensuring high standards of customer service and satisfaction.
- Trained new concierge staff on procedures, tools, and best practices to optimize service delivery.
- Resolved guest complaints swiftly, utilizing conflict resolution skills to maintain a positive environment.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Child Caregiver
Various Employer
Jersey City, NJ
06.2009 - Current
- Supervised daily activities to ensure safety and well-being of children in care.
- Developed engaging educational activities tailored to children's developmental needs.
- Maintained clear communication with parents regarding children's progress and behavior.
- Implemented effective behavior management strategies to encourage positive interactions.
- Trained new caregivers on best practices for child safety and engagement
- Monitored individual progress, adapting care plans to meet evolving needs of children.
- Established strong relationships with families, fostering trust and open dialogue about care expectations.
- Encouraged children to develop healthy social and emotional skills.
- Introduced children to educational games and activities to boost learning.
- Established daily routines to provide structure and predictability for children under care.
Concierge
BABCO Services Limited
Hillside, NJ
02.2025 - 11.2025
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Maintained high level of professionalism and discretion when dealing with guests.
Secretary / Admin Assistant
Lite Bites Grill
Astoria, NY
10.2013 - 12.2021
- Coordinated inventory management processes, maintaining accurate stock levels and supplier communications.
- Streamlined customer service protocols, enhancing guest satisfaction through effective communication and problem resolution.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed scheduling and appointment setting for restaurant staff, ensuring smooth daily operations.
Security Supervisor
Securicor Security Services G4S
Trinidad And Tobago
03.2002 - 04.2009
- Supervised security team to ensure compliance with protocols and safety standards.
- Developed and maintained effective communication channels among staff for seamless operations.
- Managed scheduling and deployment of personnel to optimize coverage across facilities.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Office Administrative Assistant
Super Industrial Services Limited
Couva, Trinidad And Tobago
04.2000 - 08.2001
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Quality Control Officer
Sesame Foods
Freeport, Trinidad And Tobago
06.1998 - 04.2000
- Conducted thorough inspections of raw materials and finished products to ensure adherence to quality standards.
- Collaborated with production teams to resolve quality-related challenges, ensuring compliance with regulatory requirements.
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
- Documented inspection results by completing logs.
- Enhanced product quality by implementing rigorous inspection procedures and protocols.
- Increased efficiency in quality control processes by streamlining workflows and eliminating redundancies.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Education
High School Diploma -
Lakshmi Girls Hindu College
St Agustine, Trinidad And Tobago06-1996
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Reliable punctuality
- Relationship building
- Time management
- Telephone etiquette
- Excellent communication
- Teamwork and collaboration
Timeline
Concierge
BABCO Services Limited
02.2025 - 11.2025
Concierge
NFC Amenity
01.2023 - Current
Secretary / Admin Assistant
Lite Bites Grill
10.2013 - 12.2021
Child Caregiver
Various Employer
06.2009 - Current
Security Supervisor
Securicor Security Services G4S
03.2002 - 04.2009
Office Administrative Assistant
Super Industrial Services Limited
04.2000 - 08.2001
Quality Control Officer
Sesame Foods
06.1998 - 04.2000
High School Diploma -
Lakshmi Girls Hindu College