Cindy Luna
Newport,DE
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
Work History
Receptionist
The Zen nails
Newark
07.2024 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted with onboarding of new employees by providing orientation information and support.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Updated daily log book with information about visitors entering the premises.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Answered and directed incoming calls using multi-line telephone system.
Back Stock Associate
Victoria Secret
Newark, DE
05.2023 - 06.2024
- Kept stockroom clean and neat for maximum productivity.
- Prepared items for shipping, including picking, packing, and labeling.
- Received, opened and unpacked merchandise shipments.
- Utilized handheld devices for tracking merchandise and updating inventory data.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Coordinated with management to identify and resolve inventory discrepancies.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Maintained cleanliness and order in the backroom and loading dock areas.
Assistant Manager
Footlocker, And Kids Footlocker
Newark, DE
09.2019 - 06.2024
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
Aestheics License - Aesthetics
Dawn Career Institute
Newark, DE07-2024
High School Diploma -
Mckean High School
Wilmington, De06-2020
Some College (No Degree) - Nursing Science
Delaware Technical Community College
DESkills
- Scheduling
- Bookkeeping
- Calendar management
- Data entry
- Calm demeanor
- Multi-line telephone systems
- Organization skills
- Documentation and reporting
- Multitasking and prioritization
- Positive and professional
- Supply management
- Typing speed
Timeline
Receptionist
The Zen nails
07.2024 - Current
Back Stock Associate
Victoria Secret
05.2023 - 06.2024
Assistant Manager
Footlocker, And Kids Footlocker
09.2019 - 06.2024
Aestheics License - Aesthetics
Dawn Career Institute
High School Diploma -
Mckean High School
Some College (No Degree) - Nursing Science
Delaware Technical Community College