Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cindy Qiu

Marysville,WA

Summary

Driven and hospitable professional with extensive experience at Applebee's Neighborhood Grill & Bar, excelling in guest relations and dining area management. Demonstrated success in enhancing customer satisfaction through expert complaint resolution and efficient coordination with kitchen staff. Achieved a significant reduction in service complaints by implementing strategic seating and reservation management techniques. Skilled in guest engagement and maintaining high standards of cleanliness and food safety. Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hostess position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Hostess

Applebee's Neighborhood Grill & Bar
10.2023 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Seated patrons based on guest preferences and seating availability.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Opened and closed seating sections according to volume of guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

High School Diploma -

Marysville Pilchuck High School
Marysville, WA
06.2025

Skills

  • Guest complaint resolution
  • Dining area maintenance
  • Server Support
  • Complaint Handling
  • Guest Engagement
  • Customer Service
  • Event Planning
  • Dining room management
  • Reservations Management
  • Food Running
  • Beverage Preparation
  • Menu presentation
  • Safe Food Handling
  • Food safety understanding
  • Restroom Servicing
  • High-volume dining
  • Group reservations management
  • Service prioritization
  • Customer service expertise
  • Table Bussing
  • Performance Improvement
  • Guest Seating
  • Table setting knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Hospitality service expertise
  • Kitchen staff coordination
  • Greeting guests
  • Restaurant Operations
  • Seating arrangements
  • Food inspection
  • Menu board art
  • Reservation coordination

Languages

Chinese (Mandarin)
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual

Timeline

Hostess

Applebee's Neighborhood Grill & Bar
10.2023 - Current

High School Diploma -

Marysville Pilchuck High School
Cindy Qiu